posted on April 3, 2005 06:37:38 PM
I'm getting a red message on my Vendio pages about re-authorizing my "Ebay token"? Never heard of this before and although you are stating they require it every 12-18 months, I have never done it in my many years with Vendio! Not only THAT, when clicking on the link you provide to get to where I'd re-auth. it, the email address you have as mine has been invalid for YEARS and NOT the email address connected NOW with my eBay or Vendio accounts, it is also NOT the address you email my statements to OR what is entered as my email address in "My Account: Personal Information" page either!!! WHAT is going on???
[ edited by Biffette on Apr 3, 2005 06:45 PM ]
The token system is pretty new still. eBay didn't start requiring third party listing services to use their new token system (rather than actually storing your username/password on our website) until just this past few years.
Its a new security measure eBay has decided to take to protect its members.
As to the email address you have stored as your default for eBay, this is simply the last address you stored in your Vendio account to use for listing to eBay. When you update your token, you will be able to update your stored eBay email address as well.
Your stored email address for eBay doesnt factor into what you use for Vendio or what Vendio uses to email you your monthly statements.
Your subject mentions a token error, are you running into some sort of error message when you go to update your stored eBay ID (token)?
If so, please let us know what this error message reads.
Regards,
Christopher
[ edited by ChristopherCS on Apr 3, 2005 07:01 PM ]
As per your usual, you've not completely read OR understood my inquiry!!!!!
The email address stated as needing to be updated has been INVALID for YEARS and you NOR EBAY have used it for YEARS!!! The email address I have registered with eBay is my current, valid address & the EXACT SAME ADDRESS as what I have registered with VENDIO!!
If what you're saying is true, any false, invalid email address can be registered with Vendio to use when listing that member's auctions to eBay!!! And if that's the case, then why does it have to be re-authorized every 12-18 months if it's incorrect and invalid in the first place?
Also, you answered "As to the email address you have stored as your default for eBay, this is simply the last address you stored in your Vendio account to use for listing to eBay". I have only ONE email registered at eBay - I just checked to be absolutely sure. It is my current VALID email address. If the email I have registered with eBay is what you claim is this old invalid email, then WHY are all my correspondences from eBay coming to my VALID current email address? They are coming to me at my current, correct email address BECAUSE that's the ONLY one I have registered with them!! If I have the old invalid address registered with you as to what to use to communicate in any/all ways (launching, feedback, filing UPI's, etc.)with eBay on my behalf and I haven't used that address with eBay for over 4 years, how could eBay ever have allowed anything from you guys to go through? How could all my listings and all other business I do through Vendio with eBay work fine?
Also, the red Vendio message says they "require it every 12-18 MONTHS" but NOW you're saying "eBay didn't start requiring...(token)...until just this PAST FEW YEARS"!!! WHICH IS IT?? And either way, I've never been asked to do this before - so explain that!
With all the fraud going on with online businesses, you'd better get your ducks all lined up in an EVEN row before you start asking people, out of the blue to start re-registering email address and using YOUR link to sign in to eBAY! Or at the VERY LEAST, be better able to provide a competent, logical explanation when asked about these issues! You should know better - shame on you!! PLEASE ADDRESS ALLLLLLL THE ABOVE Christopher!
[ edited by Biffette on Apr 3, 2005 10:32 PM ]
posted on April 4, 2005 09:51:05 AM
Hello Biffette,
A year ago, eBay required everyone launching through third party services to go through the Authorization Token process as they did not want their customers storing eBay password information outside of eBay. There is no way you would have been excluded from this -- at some point last year you had to have done this as we can't do it for you (it requires logging into your eBay account). Unfortunately I don't know what your eBay email address was -- if you weren't prompted to get a new token, then it means that the email address you had on file here for eBay was what they had as your current email address. We can't store an email address for eBay that is different than the one you have on file for eBay or you would have gotten a red error saying your authorization token is invalid.
The reason you have to get a new token every 12-18 months is because eBay requires that a new one be obtained every 12-18 months. That time frame has nothing to do with us -- eBay set this up -- they did this as a safety measure for their customers.
"Also, the red Vendio message says they "require it every 12-18 MONTHS" but NOW you're saying "eBay didn't start requiring...(token)...until just this PAST FEW YEARS"!!! WHICH IS IT?? And either way, I've never been asked to do this before - so explain that! " As explained, this was a new thing that eBay started to do last year to protect the privacy of their customers. They started the token authorization process last year, but the tokens expire every 12-18 months so every 12-18 months you are going to have to update your authorization token. If you want to know when the next time will be, check your eBay account -- there is a section in My eBay that will tell you which services you authorized and when the token for that service will expire.
If you have any issues with the token authorization process, please contact eBay. If you have any issues with the email address that was on file, please email us what that email address was as it looks like you updated so I'm not able to tell what you originally had on file with us as your eBay email address.
