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 chineseculturegallery
 
posted on May 12, 2005 06:28:46 PM new
first time to use sales manager pro, input my vendio account and pw, import my database,reference , restart sales manager pro, then "runtime error 5"

how to solve it?

 
 SonyaCS
 
posted on May 13, 2005 09:27:36 AM new
Hello,

What is your OS -- are you using the Chinese version of Windows XP? There are some known issues with international versions of XP and Sales Manager Pro.

Regards,

Sonya
 
 chineseculturegallery
 
posted on May 13, 2005 07:11:59 PM new
Thank you for your reply Sonya.

My OS is simplified Chinese Windows XP Professional,you mean there is a international version of sales manager pro?
I didn't find it on vendio.com, could you please give me a direct URL to download it?

 
 SonyaCS
 
posted on May 14, 2005 10:42:19 AM new
Hello,

Unfortunately there is only one version of Sales Manager Pro. We have known of some issues with Pro and Chinese Windows -- I'm not sure if there is anything that I can do so I am going to check with one of our Pro experts for a possible solution.

Regards,

Sonya
 
 SonyaCS
 
posted on May 16, 2005 09:35:20 AM new
Hello,

I have heard back from our engineering team -- unfortunately the only solution you can do is to switch to a US/English version of Windows. We sincerely apologize for the inconvenience.

Regards,

Sonya
 
 chineseculturegallery
 
posted on May 16, 2005 09:56:21 AM new
Thank you for your help Sonya.
Hopes the next version of SMPro will solve this issue.

 
 
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