victorianviva
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posted on October 13, 2005 11:25:18 AM new
I will be working on setting up my auctions in SM Pro and right in the middle of working on a listing it just shuts down. POOF it dissapears ! What gives? I cannot get my auctions listed with this going on.
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SonyaCS
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posted on October 13, 2005 05:33:47 PM new
Hello,
Are you getting an error message when this happens? If so, please let us know what it says. How much RAM do you have?
You might want to try uninstalling and reinstalling Pro to see if that helps.
Regards,
Sonya
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VICTORIANVIVA
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posted on October 16, 2005 06:09:01 AM new
I have uninstalled and reinstalled twicw. I hAve ran a virus check. I am running Windows Xp with 156 MB Ram. Nothing has worked.
Viva's Antique's And Collectibles
(victorianviva)
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ChristopherCS
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posted on October 16, 2005 10:30:32 AM new
Hello,
When did this first appear to start, and can you tie it into any other changes on your system around that time, specially with the additional or removal of other software?
Or is this your first attempt to use the offline Sales Manager Pro?
Typically Windows will give you some kind of error message when it terminates a program early. If you could recreate this error to get this message, that should help us track down some possible solutions (since uninstall and reinstall doesn't appear to have helped.)
Regards,
Christopher
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victorianviva
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posted on October 17, 2005 07:35:40 AM new
Thease are some of the Error Mesdsages listed in My System Information Windows Error Reporting.
10/6/2005 9:58 AM Application Hang Hanging application AMPro.exe, version 6.1.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

10/6/2005 9:49 AM Application Error Fault bucket 226371939.

10/6/2005 9:49 AM Application Error Faulting application ampro.exe, version 6.1.0.0, faulting module ntdll.dll, version 5.1.2600.2180, fault address 0x00011430.

10/13/2005 8:50 PM Application Error Faulting application ampro.exe, version 6.1.0.0, faulting module ntdll.dll, version 5.1.2600.2180, fault address 0x000122ba.

10/13/2005 1:37 PM Application Hang Hanging application AMPro.exe, version 6.1.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Viva's Antique's And Collectibles
(victorianviva)
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dennysdenn
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posted on October 25, 2005 07:31:30 AM new
We get this problem as well. Except we get no error messages.
The application just shuts down.
We restart it and it comes back up but this is a pain and shouldn't happen.
Nothing has changed on our system.
Any ideas?
Dennis
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ChristopherCS
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posted on October 27, 2005 08:56:53 AM new
Hello,
Our apologies for the delay, we are checking into this exact error message a bit further and should have something for you shortly.
Please let us know if the problem changes in the meantime.
Regards,
Christopher
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ChristopherCS
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posted on October 27, 2005 09:43:31 AM new
Hello,
Again sorry for the delay.
Click here to visit the update site for Windows. Check to be sure that your copy of Windows is fully updated at this time.
If you end up needing to update Windows, try the Pro software again and let us know if this error persists.
Regards,
Christopher
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fernandesonline
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posted on November 2, 2005 02:01:02 AM new
Hello victorianviva and dennysdenn,
In the past I had the same problem to. I supose that you are using the html editor of Sales Manager PRO, if yes, check the html code for blank spaces in it... You find some? whell if yes the problem is located there. When we use HTML Editor, I don't know why it isnert blank spaces in the code, when that blank spaces are many the program can't hanle with it and shut down. The work around I use (I don't have that errors for many moths)is working directly in the html instance of html editor. I hope that could be helpful. best regards, David
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Randolph
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posted on November 3, 2005 02:29:10 PM new
I too have had the same problem all day. Mine happens when try and change shipping costs from default to a different amount. Get error message and Ampro shuts down? Tried on two different computers with Ampro installed and same thing happened?
Rannie Vernon
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SonyaCS
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posted on November 3, 2005 05:28:22 PM new
Hi Rannie,
What version of Pro do you have and are both of your OS's Windows XP, or is your other computer a different OS?
If you can remember what your error message said, that would be great.
Regards,
Sonya
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victorianviva
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posted on November 21, 2005 07:26:34 AM new
It is happening again ! I downloaded the new version 7.0 and I will be inputing the info for the auction and it just disapears right in the middle...hee is the error message I received this time.
FontColor:AmPor:exe-Application error The instruction at "ox7c93426d" referenced memory at "oxoo34oo2c". The memory could not be read" Click on Ok to terminate the program.
What gives???
Viva's Antique's And Collectibles
(victorianviva)
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SonyaCS
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posted on November 21, 2005 11:40:49 AM new
Hello,
Can you try uninstalling and reinstalling the program, then going through the listing process again? If you encounter this error again, let me know if your RAM has changed since the last time.
Regards,
Sonya
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rpm757
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posted on November 21, 2005 12:26:17 PM new
I think you need to update your ram big time. With xp and 156M your starving it. as you say you get working on the report then it crashes. it ran out of ram. You can increase your virtual memory but you need to buy more ram. you need to max out your systems ram capacity and it is very cheap to buy and easy to replace. also you need to clear out your cache memory under accessories on the main menu and defrag that puppy.
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victorianviva
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posted on November 21, 2005 12:51:36 PM new
RPM57...I believe you are misinformed.
And I have already cleaned the cache and defragged...Viva
System Manufacturer Dell Inc.
System Model Dimension 8400
System Type X86-based PC
Processor x86 Family 15 Model 4 Stepping 3 GenuineIntel ~2992 Mhz
BIOS Version/Date Dell Inc. A07, 7/15/2005
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
User Name VIVAS\Viva
Time Zone Eastern Standard Time
Total Physical Memory 512.00 MB
Available Physical Memory 237.18 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 1.22 GB
Page File C:\pagefile.sys
Viva's Antique's And Collectibles
(victorianviva)
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victorianviva
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posted on November 21, 2005 12:54:25 PM new
Sorry about listing the ram incorrectly to start with...Viva
Viva's Antique's And Collectibles
(victorianviva)
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rpm757
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posted on November 21, 2005 02:57:19 PM new
Thanks for posting the stats on your machine.
you have 512 of ram on board with 2 gigs of virtual memory. with xp most of that is being used to run the programs. Look at your list and see what is left after you turn on the machine (237)I have 30 gigs in my virtual memory and 2 gigs of ram.
If you are working with pictures and modifying them the memory gets sucked up. for example Adobe photosmart used 3 times the memory for the size for each picture you modify it with. all of your saves and revisions are kept in this virtual memory till you close out the programs or the machine. so if you are working with your lister and moving pictures around you may be using up the memory that is available.
You can increase your virtual memory by just finding it on your machine and it is a slide control you increase it to what ever it will allow.
Check your owners manual and you can see if you can switch out the ram for more it really is cheap (less than a $100)
Cache cleaning and defraging- i just got done with the pictures for 6 bids i am listing tonight.150 megs in caches just to get them ready.
Under regular use of your computer it will work fine it is just times like this it will let you down.
Someone told me once that if you have 10 wait-staff in the dining room and one cook in the kitchen thing will be slow out front.
You have one cook in the kitchen there on your machine.
thanks
roger
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passedtothepresent
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posted on November 21, 2005 06:58:43 PM new
rpm--I use Photoshop alot and this info about 3x the memory for editing was very helpful for my own computer situation. Thanks for posting.
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