If you are receiving a synchronization error on upload, please check the following:
1. Before you synch, please verify that you are connected to the internet and that your connection has not timed out.
2. If you are not entering the internet from a proxy server specified in your browser, from your toolbar, select "Edit", "Preferences", then "Connection". Make sure that the "connect using proxy" box is unchecked.
3. If your browser is set to access the internet through a proxy server, please make sure that the Proxy Host/Proxy Port settings within your browser match those within SM Pro.
4. Check your image file names, and make sure that they are saved as jpeg images (we highly recommend saving your images as jpegs due to size and compatibility issues.)
5. Try lowering the security level in any anti-virus or firewall software that you may be using. This type of software can interfere with synchronizations if the security level is set at high or medium-high.
6. Check your image file sizes, and make sure that your images do not exceed 40kb apiece. Large images can cause an upload to fail.
7. If you are uploading a large batch, try splitting it up into smaller batches of no more than 10 auctions. If your ISP is experiencing any connectivity problems, a large batch may cause your upload to fail.
8. If you have just upgraded to Windows XP, try the following:
- Close Sales Manager Pro, and then right-click on the Sales Manager Pro icon on your desktop
- Select 'properties'
- Select the Compatibility tab
- Check the ''Run this program in compatibility mode for' box
- Choose your previous Windows version
- Click 'Apply'
We hope the above solutions will help you to resolve this issue. Please feel free to contact us again if this does not help. Thank you for your patience.
Thank you for your prompt reply.
Unfortunately we are still not able to sync.
We are using the same proxy settings as used in the browser.
However the client is attached to the internet via a server using microsoft ISA firewall. Is there a port or ports that additionally need to be opened for connection.
You should check with your server administrator to see if there is a port you should be entering in your preferences. If you (or your administrators) don't know, let me know and I'll check with our engineering team.
1. Please go to the Windows Update site (click Tools > Windows Update in the Internet Explorer menu). Install the critical updates and Service Packs the site recommends, especially those for Windows and Internet Explorer.
2. If the program is still not working properly, it is indeed likely that the ISA firewall is blocking the synchronization. While SM Pro uses regular http connections (and the usual ports), you might need to add it to a list of applications allowed to connect to the Internet.
