posted on November 28, 2005 02:13:45 PM new
Why does it require me to set an insurance amount? I cannot calculate this since it depends on final value.
It does say that I should leave it blank but it won't let me save it blank, it forces me to input an amount.
posted on November 28, 2005 05:51:34 PM new
Hello Charlotts,
Leaving it blank in Pro means calculated insurance -- you can't do that unless your shipping is going to be calculated shipping. If you are using flat shipping rates, you will need to specify an insurance amount.
Unfortunately, this is an eBay limitation for flat rates -- insurance needs to be specified.
posted on November 29, 2005 10:22:59 AM new
I understand, and it makes no sense, I also understand this is not Vendio's fault.
Ebay is an AUCTION site, price will vary by the end of the auction, that is what it's all about!
How can I pre-determine what insurance amount I will charge. I've had items list at 9.99 and sell at 2000.00, that could mean a BIG difference in insurence cost.
posted on November 29, 2005 10:39:27 AM new
Ok, not working right!
Even if I use calculated it is asking me to input an insurance amount.
And, before the new version it would NOT ask me to input an insurance amount whether it is calculated or fixed.
posted on November 30, 2005 06:09:04 AM new
I have left it blank, of course that is what I know to do. It comes back saying I need to specify an amount. Didn't have to do that in the older version.
posted on November 30, 2005 10:05:26 AM new
Hello Charlotts,
What do you have entered for shipping and handling and what type of insurance are you specifying (optional, recommended, etc). I am not able to replicate the problem you are having.
posted on November 30, 2005 01:13:53 PM new
The insurance I have is REQUIRED. Only the US insurance is forcing me to specify an amount. Never had this problem with the previous version.
I usually have a flat rate, very rarely calculated.
posted on November 30, 2005 05:05:30 PM new
OK, I'm getting a little scared, here. I haven't actually started running my auctions yet on Vendio, but I sell vintage postcards with NO insurance wanted, needed, or required. I sell only in the U.S. Shipping is flat rate. This thread sounds like the new SMPro will REQUIRE me to charge for insurance -- is that what you're saying, Sonya?
Thanks,
Tom
[ edited by vintagepostcardshop on Nov 30, 2005 05:16 PM ]
posted on November 30, 2005 06:19:01 PM new
Hello,
Sorry, I was getting a little confused here.
Charlotts -- if you use flat rates you do have to put in an amount -- you never had to do this in the old version because the old version never let you specify insurance for individual items, like this one does now. I agree with you, it makes no sense and it should be changed but I unfortunately can't change what eBay sets up. My advice to you would be to set insurance based on the starting bid price, and if you see the bid price going up, edit the item to jump the insurance up. The only way around this is to switch to calculated.
I really wouldn't suggest leaving the insurance field blank unless you are offering calculated shipping for the item. If you are using calculated it shouldn't tell you to put in an insurance amount -- you have to leave it blank. The only thing I can think of in this case is that you didn't change the eBay shipping pref to calculated and left it at fixed (you can edit that in the eBay Site Information tab through the Payment Instructions and Details button).
I'm sorry if I confused you.
Vintagepostcardshop -- no, you are not required to offer insurance. If you set your online global preferences to Not Offered for insurance, this option will carry over when you synchronize Pro.
posted on December 1, 2005 09:18:58 AM new
OK, I see, makes no sense but it only works this way if you use SALES MANAGER PRO not Ebay directly to list or just Vendio without Sales Manager Pro.
This tells me it's a SALES MANAGER PRO issue, not anything else. Or not?
posted on December 1, 2005 10:05:46 AM new
Hello Charlotts,
I was just informed by Chris that there is an issue right now with calculated insurance and Pro. There is a fix available but it hasn't gone out yet. So, that explains the issues you were having with saving for calculated shipping. Sorry about all that.
eBay's limitations with insurance (i.e. having to specify an insurance amount if you are using flat rates for shipping) are not a bug, and unfortunately won't change with the fix we roll out.
posted on December 1, 2005 12:06:34 PM new
Hi, Sonya:
You said above:
"Vintagepostcardshop -- no, you are not required to offer insurance. If you set your online global preferences to Not Offered for insurance, this option will carry over when you synchronize Pro."
This seems to contradict what you told charlotts:
"eBay's limitations with insurance (i.e. having to specify an insurance amount if you are using flat rates for shipping) are not a bug, and unfortunately won't change with the fix we roll out."
Hate to be dense, but I'm confused again by these two answers. Can you explain further?
posted on December 1, 2005 02:06:45 PM new
I agree, this has gotten very confusing. Now I created one with calculated shipping, it still asks me for an insurance fee. Only for the US Shipping, not the international shipping.
There is a bug alright, but the bug is with Vendio and specifically with Sales Manager Pro, not with EBAY.
I repeat, and it's really getting a little old, I can list through eBay and Vendio, flat rate or calculated and NOT have to input an insurance about.... EVER!
Charlotts -- please reread my last post, where I mention that there was a bug filed on the issue you reported in this thread:
I was just informed by Chris that there is an issue right now with calculated insurance and Pro. There is a fix available but it hasn't gone out yet. So, that explains the issues you were having with saving for calculated shipping. Sorry about all that.
The bug filed was with Vendio. It sounds like you are meshing the present bug with calculated insurance and Sales Manager Pro along with eBay's weird requirements for specifying insurance for items with flat rate shipping. These are separate issues, and we are able to take care of the bug that is forcing you to specify the insurance amount in Pro. If you need further clarification of this please let us know.
Tom -- Regarding my two statements:
You said above:
"Vintagepostcardshop -- no, you are not required to offer insurance. If you set your online global preferences to Not Offered for insurance, this option will carry over when you synchronize Pro."
This seems to contradict what you told charlotts:
"eBay's limitations with insurance (i.e. having to specify an insurance amount if you are using flat rates for shipping) are not a bug, and unfortunately won't change with the fix we roll out."
It is a bit confusing. Basically they are both true. You aren't required to offer insurance if you don't want to (just change your preferences to Not Offered). If you do decide to offer insurance, then what I told Charlotts is true -- if you are using flat rate shipping, then you have to specify an actual dollar amount for insurance. If you decide to use calculated shipping and you want to offer insurance, you will need to leave the field for insurance blank, so that it knows you are offering calculated insurance. The limitation part of the post refers to eBay's setup for offering flat rate shipping and flat rate insurance -- they don't let you specify different insurance breakpoints for an item with flat rate shipping, you have to actually choose a rate you want to offer the insurance at, and you are stuck with it.
Let me know if you need more help on that.
Regards,
Sonya
[ edited by SonyaCS on Dec 1, 2005 06:05 PM ]
posted on December 1, 2005 06:54:17 PM new
Thanks, Sonya:
I think I get it. I'm sure it'll be clearer when I actually get into the process.
But check me to be sure:
I can offer flat rate shipping at eBay, and eBay won't have any effect on my offering or not offering insurance, as long as I check "Not Offered" in my Vendio Global Preferences.
posted on December 2, 2005 11:55:42 AM new
Me again.... sorry...
Nope, bug is still there. If I use "CALCULATED" it still is asking me to input insurance amount.
posted on December 2, 2005 12:20:05 PM new
Hello charlotts,
That is correct, there is a problem with the current version that is not allowing one to have the insurance be calculated in the 7.0 version of the SMPro software.
A fix has been prepared but not yet available for release, we will post more information when we know its live and corrected.
posted on December 8, 2005 01:06:12 PM new
Now I have an insurance error 7.0..Error 10005: Invalid insurance fee.
You must enter a valid insurance fee./.
Everything was fine till today. This is the second time in a week SMpro has cost me time and money. It was working fine this morning.
I have a certain time when i list my auctions. Now I can't// Not good...
