posted on February 25, 2007 11:15:46 AM new
We just downloaded a smp to a new computer, but are getting the following:
Synchronization failed - Failure on sending to server
There is a problem with starting the sync process.
Please make sure that the values entered for Proxy Host and Port under the SMPro menu entry Edit > Preferences are correct.
If proxy settings are correct, please check the Announcements page on the Vendio site.
Are other computers are syncing fine and the internet connection with the computer in question is operating without any problems. Please help.
posted on February 25, 2007 12:32:17 PM new
Hello,
Please check the following:
1. Before you synch, please verify that you are connected to the internet and that your connection has not timed out.
2. If you are not entering the internet from a proxy server specified in your browser, from your toolbar, select "Edit", "Preferences", then "Connection". Make sure that the "connect using proxy" box is unchecked.
3. If your browser is set to access the internet through a proxy server, please make sure that the Proxy Host/Proxy Port settings within your browser match those within SM Pro.
4. Check your image file names, and make sure that they are saved as jpeg images (we highly recommend saving your images as jpegs due to size and compatibility issues.)
5. Try lowering the security level in any anti-virus or firewall software that you may be using. This type of software can interfere with synchronizations if the security level is set at high or medium-high.
6. Check your image file sizes, and make sure that your images do not exceed 40kb apiece. Large images can cause an upload to fail.
7. If you are uploading a large batch, try splitting it up into smaller batches of no more than 10 auctions. If your ISP is experiencing any connectivity problems, a large batch may cause your upload to fail.
8. If you have just upgraded to Windows XP, try the following:
- Close Sales Manager Pro, and then right-click on the Sales Manager Pro icon on your desktop
- Select 'properties'
- Select the Compatibility tab
- Check the ''Run this program in compatibility mode for' box
- Choose your previous Windows version
- Click 'Apply'
9. If you have just upgraded to Windows Vista, please let us know.
Please let us know if you continue to have trouble with this.
posted on February 25, 2007 12:45:58 PM new
I UPLOAD DAILY AND TODAY 2/25/07 I HAVE HAD 10 FAILED SYNC FROM 10 AM ET AND STILL CAN NOT UPLOAD AUCTIONS. THIS IS WHAT MINE SAYS
Synchronization failed - General server error
There is a problem with version synchronization.
[ edited by collectibles1958 on Feb 25, 2007 12:46 PM ]
[ edited by collectibles1958 on Feb 25, 2007 12:48 PM ]
posted on February 25, 2007 01:09:21 PM new
I JUST TRIED TO UPLOAD AGAIN AND CHANGED NOTHING BUT IT UPLOADED AS IN PAST. ALMOST SEEMED LIKE VENDIO WEBSITE WAS HAVING ISSUES. I AM OK NOW UPLOADED 50 AUCTIONS
posted on February 26, 2007 03:39:42 PM new
immages - something is still blocking SMPRO from reaching the internet.
someone else tried disabling their firewall to no avail, and it turns out that new copies of AOL has a built in firewall that it uses and you *must* configure it to allow SMPRO to access the internet or it will continue to fail.
If you have AOL on this new machine as well, look for a security center option and try to configure the firewall portion.
