onceoza
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posted on May 21, 2007 05:18:09 AM new
I changed my preferences from custom rates to use carrier insurance rates. I noticed that my invoices had the old rates and when I went and checked, I noticed that these rates haven't been updated.
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NathanCS
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posted on May 23, 2007 12:00:37 PM new
Hello,
We are aware of the problem you are reporting, and it has been escalated to our engineering group as a high-priority issue. We are actively evaluating the issue and hope to have a resolution shortly.
We apologize for any inconvenience this has caused you. Thank you for your patience.
Regards,
Nathan
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golfwidow1
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posted on May 23, 2007 12:04:30 PM new
When will the fix be in , it's costing me money every minute? I thought the matter of new fees would be taken care of on the 14th.
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onceoza
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posted on May 27, 2007 04:36:27 AM new
Still waiting for the correction. Can you give us an undate?
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NathanCS
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posted on May 27, 2007 10:45:00 AM new
Hello,
I do not have an update at this time. We will let you know as soon as more information is available.
Regards,
Nathan
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norcalsal
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posted on May 29, 2007 07:50:49 AM new
My buyers are still paying me at the former rate for insurance coverage. I have to pay the actual new rate. I certainly hope this correction can be handled promptly. Coupled with the 22 hour Vendio outage on ebay 20 cent listing day, Vendio has cost me a lot of money in the last week.
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golfwidow1
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posted on May 30, 2007 12:41:16 PM new
It's been two weeks now and it was expected so why isn't the insurance rates changed on vendio. I'm loosing .25 or more on each sale. Please give a update and fix.
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ChristopherCS
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posted on May 30, 2007 04:15:38 PM new
Hello,
Unfortunately no new information is available on this fix. The engineering team hopes to be able to push this change as soon as possible.
Our apologies for the inconvenience and delay in updating to meet these new changes.
Regards,
Christopher
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golfwidow1
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posted on June 2, 2007 11:09:33 AM new
June 2th , no change , USPS said rates would change more than a month before they changed. I'm loosing on each transaction at least 30 cents which adds up.
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onceoza
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posted on June 3, 2007 09:30:25 AM new
Probably not a good idea announcing a rate increase when Vendio can't seem to get the postage thing right.
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ChristopherCS
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posted on June 4, 2007 08:11:27 AM new
Hello,
RE: Fees Announcement
Please note these changes have NO impact to existing customers.
Regards,
Christopher
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onceoza
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posted on June 10, 2007 09:39:59 AM new
It has been nearly a month since the postal rates have gone up. The insurance rates still have not been updated on Vendio. If you all can't get seem to correct this, may I suggest that you hire an outside consultant that can get 'er done! This needs to be corrected asap. Thank you.
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ljballer
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posted on June 11, 2007 10:43:54 AM new
Yeah, I just realized this problem and I am not too happy about it! My customers are now going to have to pay a higher custom rate because I can't set up the correct rates! If there were more fields in the custom rates instead of the each additional $100 field, we could put in the correct rates! Whats so hard about that? Ihad to put $1.50 in that field just so I don't loose money. My customers buying high priced items will now pay too much for their insurance and will be unhappy with me!! FIX IT NOW!!!!!!
[ edited by ljballer on Jun 11, 2007 10:45 AM ]
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golfwidow1
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posted on June 20, 2007 08:37:30 PM new
Still waiting and now some of the international rates seem to be wrong. Glad you didn't raise rates with all this mess. I have been a auction watch then vendio customer for years because I hate to succumb to the ebay monopoly and your company has always been ahead of ebay in innovation but this doesn't look good.
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NathanCS
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posted on June 21, 2007 09:45:04 AM new
Hello,
Our engineering team released the fix to the insurance problem early this morning. Please let us know if you continue to have trouble with this moving forward.
Regards,
Nathan
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