posted on August 23, 2007 11:46:16 AM new
Hi, I've been trying for the last 3 hours to get my pictures from Kodak EasyShare uploaded to my sales manager pro so i can list my items. The 1st 4 worked fine as usual and since that a pop up box reads "Can not read standard image, file is corrupted".
Any suggestions?? I'm wasting too much time here. Thx for your help! Cheryl
posted on August 23, 2007 11:50:33 AM new
Hello Cheryl,
The error message you are receiving when attempting to synchronize indicates that there may be a problem with one or more of your image files.
In order to diagnose which image file(s) are causing the sync error, please try the following:
1. After closing all batches, click the "Synchronize" icon in the lefthand toolbar.
2. Click the "Details" button after synchronization starts. This will give you a detailed log of which specific images and/or preferences are being synchronized.
3. When the synchronization halts, you should see an indicator in the details log that will tell you which image file halted the synchronization process.
4. Once you have the image file name, try deleting it from the image bar in SM Pro. Repeat this process until all images are synchronized.
You may upload the image(s) that were halting synchronization directly to our website using the Image Hosting page, and then reimport them into SM Pro after they are online. This way, those particular images will not need to go through the synchronization process.
There are several reasons why an image file may halt synchronization, but most commonly it is due to excessive image size, invalid image format, or corrupted image data. You might also want to check the security level on your browser, anti-virus software, and/or firewall software, as these can prevent image downloads as well.
I hope this helps. Please let us know if you need further assistance.
Try uploading one or more of the offending images from here in your online Sales Manager to see if you run into an error from here as well, or if its just SMPRO that is having the problem.
