posted on February 9, 2008 12:01:41 PM new
I cannot upload photos to Vendio today. Just won't work. I have been using Vista for about a month now. I have uploaded over 100 photos though with Vista and has worked flawlessly. Now today it just stalls the page. Are others having this issue? Just downloaded photos last night and it worked??
1. After closing all batches, click the "Synchronize" icon in the lefthand toolbar.
2. Click the "Details" button after synchronization starts. This will give you a detailed log of which specific images and/or preferences are being synchronized.
3. When the synchronization halts, you should see an indicator in the details log that will tell you which image file halted the synchronization process.
4. Once you have the image file name, try deleting it from the image bar in SM Pro. Repeat this process until all images are synchronized.
You may upload the image(s) that were halting synchronization directly to our website using the Image Hosting page, and then reimport them into SM Pro after they are online. This way, those particular images will not need to go through the synchronization process.
There are several reasons why an image file may halt synchronization, but most commonly it is due to excessive image size, invalid image format, or corrupted image data. You might also want to check the security level on your browser, anti-virus software, and/or firewall software, as these can prevent image downloads as well.
I hope this helps. Please let us know if it does not. Also let us know what ISP you are using and if you can get to our website without any problems.
