posted on January 9, 2011 02:22:31 PM new
I DO hope this is right Forum.
Nope, still not combining weights on calculator when you sell 2 or more of same item. Always showing same cost & ordering two of the same, each weighing 1lb, should be higher.
When i buy 2 or more separate items on same order it charges customer double shipping charges.
Under Order Preferences, I checked Weight Based Discount, Checked everything regarding shipping and checked handling fee to be figured as a whole.
Under my listings, I checked box for Combined Shipping.
FYI - Google check out is even worse...for one item at checkout, customer would be charged $51 to ship 1 lb product to my zip code from my zip code. Not EVEN going to try and figure this out....just will have google removed as soon as I'm told how under a new topic i sent you. I tried Google once before with my other site and ended up w/similar problems and no one to help or email for help. Ended up canceling that one too.
Thank You,
Customer Service
Special Gift Source
posted on January 9, 2011 02:28:24 PM new
Question Reference #110108-001155
PS I think i was suppose to include this ref. #
??
Thank You,
Customer Service
Special Gift Source
Please complete the test purchase, so that an order number is generated and we can take a look. The shipping discounts are applied near the end of the order process, so it could be that you have not gone far enough to see the discounts applied correctly.
posted on January 9, 2011 03:27:47 PM new
I selected both test products, cart took me to my paypal account. Paypal was showing my purchase of each purchase separately with its own shipping rate. Final total was both items combined and both shipping rates combined.
I couldn't complete transaction cause i would be charged $15.42 on my Paypal account.
Final sale shows exactly what the shopping cart is showing before you go to pay.
Thank You,
Customer Service
Special Gift Source
posted on January 9, 2011 03:43:36 PM new
FYI I just purchased and used Google checkout...Google is combining all products and charging just one shipping charge which the shipping charge goes higher as I add more products (weight).
posted on January 9, 2011 03:47:58 PM new
I just received this email with
Order details
Order Placed On 09 Jan'11.
Order ID:2005143613
This was first order...the other order where I purchased two test products, same time, didn't show yet.
Thank You,
Customer Service
Special Gift Source
Thank you for the additional information. I was able to see the problem, and I have asked our engineers to take a look. We will let you know as soon as we hear back from them.
posted on January 9, 2011 04:09:57 PM new
Thank You Nathan
I know you are doing your best with what you have to work with, ME.
But, I've spent a whole week trying to resolve this problem and its really giving me a headache.
Give your Technicians this info;
username specialgiftsource
password
All I want is a Simple Calculated weight profile that fits w/USPS for Priority and Parcel Post. Where it combines the total weight of all products purchased and provides a correct amount of shipping charge depending on zip code its being shipped to.
I know i shouldn't give out my password but right now, i'm about done trying to fix this. Thanks for trying Nathan, not your fault.
Thank You,
Customer Service
Special Gift Source
[ edited by specialgiftsource on Jan 9, 2011 04:12 PM ]
Please never ever post your Vendio password on a public message board. I have removed it from your post. Anyone who has access to the internet could now have access to your Vendio account. I have changed the password in your account to a temporary password. You will need to use the lost password form to create a new password. The form may be located here:
posted on January 12, 2011 10:44:34 PM new
Hi Nathan, Any word yet as to when the engineers will fix my problem. I've been trying the checkout each day but checkout calculator is still not combining weights on multiple sales. Thx, Richard
Thank You,
Customer Service
Special Gift Source
posted on January 15, 2011 04:33:40 PM new
I really like the concept of your website...Is there a way that I can use another shopping Cart other than yours or Google? Thx, Richard
