I purchased an item from another person (reliable seller prior to this incident) via PayPal (funded by a credit card). I made the purchase by e-mailing the seller on Yahoo auctions (transaction was not made through the auction site).
To my dismay, I never received the product.
I persistently e-mailed the person; at first I received an excuse and then later never received a response. After this, I filed a complaint with PayPal, hoping to receive some information.
Here is what I got:
Dear PayPal User, PayPal has concluded the investigation of your Buyer Complaint. As our policy states, we conducted this investigation on a best effort basis and made no guarantee of funds recovery. Case ID: 100428 Transaction Amount: $215.00 Our investigation has revealed that the seller is at fault, as a result you are due a refund. However, we regret to inform you that we were unable to recover funds from the sellers account, as the seller's account balance is $0.
Can I appeal this? Or can I receive a "chargeback" from my credit card?
Can I found out who this person is?
Damon can you please look into this.
Also, I am Canadian, and I understand that it would be very difficult to get this investigated by some of the US authorities.
posted on July 26, 2001 11:09:10 AM new
Welcome to the world of the worthless "protection" plan. Yes, you can do a charge back on your credit card. Expect to have your Paypal account frozen.
posted on July 26, 2001 11:11:29 AM new
There is nothing paypal can do for you. Immediately do a chargeback on your credit card. Dont let the time you have to do this expire!
You still have your chargeback rights present, but I can't guarantee it won't impact your PayPal account (I don't know your account history). There is no way to appeal the decision, as there were no funds to recover from the apparently fraudulent seller.
Our "worthless" protection plan is not perfect, but we have been able to recover a fair amount of money from fraudulent sellers (as an example, the recent "skunkker" case was a case where we were able to reimburse all users, as we caught the fraud before they could get away with it).
This is another reminder to users that they need to use some discretion before sending money for an item. I would use more discretion when sending payment for high-dollar amounts to someone with poor feedback,etc.
