posted on March 29, 2001 08:52:45 AM
For those of you that do not want to use this newest "We just went ahead and added it to your Paypal account" feature of Paypals, do this:
Log into your account
Click on profile
On the left, click Preferences
on the left again, click Bidder Notification
Page down
uncheck the box that says Bidder notification.
Then get the hell out of there.
posted on March 29, 2001 11:44:24 AM
I like my idea better, leave it on, follow the instructions above but just change message to "I do not want to take PayPal and to please send Money Order/Billpoint, etc." What ever you like better.
posted on March 29, 2001 02:11:16 PM
I am incensed that they would send my buyers notification without letting me know. I am getting angry letters and one person paid me twice. I have sent Paypal two angry letters and one request for their fees back from the double payment, that I now have to send the lady back. Isn't what they did illegal? I don't see how they can do this without permission from us. I have removed their logos from my future auctions. What can we do about these people?
We have read several of your questions and complaints regarding Paypal's decision to automatically email end of auction notices to buyers. I wanted to take a minute to let you know that as a partner of AuctionWatch, PayPal already appears in your AuctionWatch Winning Bidder Notifications (WBNs) if you have selected them as an online payment provider. Our experience and the surveys we conduct consistently indicate that sellers and buyers appreciate the opportunity to transact using a variety of payment choices. For this reason, our WBNs cover a wide variety of payment options for sellers to offer their buyers, including money orders, checks, and of course online payments such as PayPal and BillPoint. Our WBN has been offered for several months as part of our Post Sale Management process that includes not only payments, but also shipping options, streamlined feedback posting, and the ability to print packing slips and mailing labels.
To avoid any confusion for your buyers that may result from receiving multiple sales notifications, you may want to consider only sending the AuctionWatch WBN that offers a variety of payment and shipping options. You can verify that your AuctionWatch WBN is turned on here https://secure.auctionwatch.com/my/acct/psm.html. You can adjust your PayPal settings by logging into Paypal, then entering this link https://secure.paypal.com/cgi-bin/webscr?cmd=_profile-autolink&wbn=1 . Should you have questions for PayPal, you may contact their customer service by e-mail [email protected] or phone (888) 221-1161.
If you are already using our WBNs, we appreciate the opportunity to make your lives a little easier. If you would like more information or would like to start using this service, please see the following link http://wsacp.auctionwatch.com/my/acp/pse_upsell.html.
Regards,
Chris Barker
VP - Customer Service
AuctionWatch
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service !
(In general, I don't resort to a cut-and-paste approach, but I do need to in this instance. I do thank you all for your comments and suggestions, as they allow us to become a stronger service, while also giving us the ability to tackle your issues quickly.)
The issue surrounding Winning Bidder Notification has generated a great deal of concern on the boards.
Some earlier threads (before Wednesday) mentioned PayPal's email announcing this feature. Apparently, due to a technical error, this announcement email did not reach the impacted user base as early as intended and this has led to a fair amount of surprise and some complaints.
Winning bidder notification is currently not live and there is a change being made to make sure the messaging is as strong as possible. Modifications are being made to make the feature opt-in (instead of the current opt-out) to make up for the deficiency in the messaging not received by our users.
PayPal is dedicated to making features that are useful to you, so that you can do your transactions as quickly and efficiently as possible, and we do apologize for any inconvenience that the release of this feature has had. We hope you find Winning Bidder Notification a useful addition to the suite of PayPal auction tools!
As it relates to how the service works, please read the following:
PayPal's free, new feature, Winning Bidder Notification, just like PayPal's other automated auction tools (in fact, like all third-party vendor auction tool services, including AuctionWatch, Andale, Honesty, etc.) require the willing participation of the auction seller to allow us to access their auctions and perform certain tasks on their behalf -- such as updating logos, providing automated payment requests, and now, alerting winning bidders that the seller prefers to be paid through PayPal.
While we suspect most sellers will appreciate this new time-saving tool that will help increase their sales conversions and increase the use of their preferred payment service -- the only service that provides sellers protection from costly chargebacks and 1.5% cash back on debit card use -- there is no requirement that sellers take advantage of it.
