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 Empires
  		posted on April 3, 2001 04:03:10 PM
PP what happened. Our history doesn't show activity, despite the email we recieved and processed. How can we accurately check our history? Also, does PP have a toll free?

Thanks.
 
 paypaldamon
  		posted on April 3, 2001 04:39:30 PM
Hi,

Please try this and let me know the outcome.

You should be able to do the SELECT ALL function.

Please use the menu to search your transaction log by a specific function ( payments received, payments sent, ect).

Also, view your transaction log in small chunk. Select a date range of one or two week increments.

If you have a large transaction history, you may need to view the log in a daily increment.



 
 Empires
  		posted on April 5, 2001 09:30:27 PM
The customer states that the amount sent is unclaimed. I tried the option of Payement received. No luck. I'm miffed as I did get an email from PP that the customer sent payment yet it doesn't show in the history. I'll check again.

 
 paypaldamon
  		posted on April 5, 2001 09:42:45 PM
Hi empires,

Please shoot the transaction to me at [email protected]. I will take a look at it (I am out of the office until the morning, but I will take a look at it.)

 
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