posted on July 10, 2002 08:30:56 AM new
I have a seller who wrote comments to me in the "send seller message" box at checkout area when placing an order. My email from storefront orders shows no message. All other info is complete. Is this a programming problem or have I done something wrong at set-up? If I don't respond to my customers questions or comments they're not going to be happy - they'll assume I'm ignoring it!
Please help.
posted on July 10, 2002 08:33:28 AM new
Hi Planejane,
When you have a customer fill out the message box, in post sale there should be a yellow note appearing by your item. What is the item number in question?
posted on July 10, 2002 09:17:24 AM new
Sonya, I just figured it out (haven't ventured into the post sale folder till now).
However, is there any way that the messages can be included in the email order confirmation?
Also, another little suggestion, is there any way an "image loading" icon could appear while the seller is zooming on an image. (some have slow browsers and when they hit the zoom button, the screen just goeas blank for about 45 seconds - most would just go back thinking something wrong.)
