posted on October 31, 2002 05:29:47 PM new
I had a buyer purchase an item from my storefront...but, she never paid for it or responded to any of my mails. I tried to get a refund of the fee from AW (a small fee). I received an email from AW saying that the request had been denied because I need to send them the eBay credit for the non-paying bidder. This was not an eBay auction, but, a storefront purchase. Are the final value fees non refundable on a storefront purchase? I realize that, without the eBay credit, there is no way to "prove" that I was not paid for the item....but, this issue needs to be addressed.
posted on October 31, 2002 06:44:21 PM new
Hello mstwostepin,
I'm sorry that your refund wasn't approved. Please let us know which one it was, and we'll take care of it (you can just post the RefID here.) In the future, please be sure to specify that it is a Store purchase in your request form (we will be revising the request form shortly, at which point you won't need to worry about this.)
