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 shething
 
posted on February 20, 2003 05:07:26 AM new
I recently had a confused eBay winner try to go back into Checkout to complete his transaction and, somehow, he ended up making an purchase for an identical item in my storefront by mistake. How do I void this transaction? There are fees involved here, correct?

 
 SonyaCS
 
posted on February 20, 2003 08:44:05 AM new
Hi Shething,

You may request a refund Store line item fee. To request a refund, please use the below URL, and be sure to select Stores from the menu.

https://secure.auctionwatch.com/my/acct/request_refund.html

Please note that you must be logged in to access this form.

To add the item back to your Store inventory, go to the corresponding Inventory item in Sales Manager, and increment the inventory quantity manually. Scroll down, and increment the quantity available in the Store. Save, and the item will reappear in your Store inventory.

Regards,

Sonya
 
 
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