corksmom
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posted on April 8, 2003 12:15:47 PM new
We really need to address the Checkout / View Cart message. Mine says at the end - Thanks, Corksmom. Corksmom is my AW user id - has nothing to do with my store - my items I sell - my ebay id - etc. It is just a meaningless term that identifies me on AW. When people see this - it looks very strange. To them - it is who in the heck is corksmom!!!! I need to be able to edit this name - or have you remove it completely - just a Thanks would be fine.
This looks tacky and unprofessional - I need a resolution to this ASAP!!!!
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SonyaCS
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posted on April 8, 2003 12:27:54 PM new
Hello,
I checked your prefs and saw you made the appropriate change in Post Sale Management Options. When future items close, you should see that it says Thanks, your name rather than Thanks, corksmom. If when your items close they still display corksmom as the name, let us know.
Regards,
Sonya
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corksmom
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posted on April 8, 2003 12:31:17 PM new
Sonya - That change does not affect the store items. I have my preferences changed for my auctions. And, have had them that way long before I opened a store. If you go into my store, add an item to my cart and proceed - you will see it shows, Thanks, corksmom!!!
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baylor45
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posted on April 8, 2003 03:28:04 PM new
Hey Corksmom! I feel the same way. Those of us who started using AW (oops VD) years before stores, etc. signed on with ebay names. That's what I did. Now, when I am trying to establish a web presence under my domain name, baylor45 pops up. Who is baylor45? I don't understand why we can't change our account names. I asked an IT professional and he couldn't understand either. Oh well...I guess it could be worse!
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RetroBargains
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posted on April 8, 2003 05:12:53 PM new
This IT Professional (me) doesn't understand why either. Like the old saying goes, you can't force something to change... it has to WANT to change.
That's why I gave up and had to change things on my end. Just to bring everything in line with my web presence. It was for the best overall.
Now my Business Name, my domain name, my eBay name, my Vendio name and my dog's name all match... oops.. not the dog.
Anyway, there's only a few people who knew who I was before on AW (now Vendio) - but it all clicks together now.
I realize this isn't convenient for everyone, but it worked for me.
"Huked Own Foniks Werkt Fer Me!"
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RetroBargains
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posted on April 8, 2003 05:16:17 PM new
Oh.. if you DO change your user ID on eBay, I suggest waiting until summer - then new buyers just think you're cool with the shades on! <grin>
"If at first you don't succeed, keep on sucking 'til you do suck seed" - Curly, The Three Stooges
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baylor45
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posted on April 8, 2003 05:26:17 PM new
Retro: I would have to close one VD account, open a second under the name I want and then physically re-enter 5000 storefront items. Yikes! I will just befuddle the world instead. BTW, I answered your question about the splash page.
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RetroBargains
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posted on April 8, 2003 05:52:52 PM new
Oh... forgot that detail. <g>
Yeah, I did mine before I started loading my store. That makes a big difference!
Duh Me!
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corksmom
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posted on April 10, 2003 11:54:30 AM new
Any info on this vendio?
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etwo
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posted on April 10, 2003 05:53:12 PM new
Yes, Sonya, you also answered our e-mail regarding this same topic with the same answer you gave corksmom -- unfortunately this does NOT work. It really does not look professional and we are willing to overlook the nonsensical "no character other than a letter in the first two characters of a user name" if you can fix this problem. This may be a deal breaker. Also, could you try to make the user interface more non-intuitive? I haven't spent nearly enough time clicking through endless links just to not find what I'm looking for.
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baylor45
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posted on April 10, 2003 06:12:58 PM new
Corksmom: Off topic but I can't get VD to answer my question. Did you have any trouble registering your VeriSign account with VD? If not, were you in Test mode or Live? Thanks
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corksmom
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posted on April 10, 2003 06:15:10 PM new
HI
I had no trouble at all - took like 10 seconds. I was in the live mode. I have been getting payments thru Verisign from Vendio - so seems to be working fine. Hope this helps!!
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corksmom
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posted on April 10, 2003 06:17:43 PM new
And speaking of no reply. Can you please address this Vendio!!!!!
Why do you ignore these questions? This is a very important question - and if I can't get an answer or get the checkout changed to something that looks appropriate - guess that means I(and the other posters here) are not important and I will just close the store and find someplace that appreciates me!!!!
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baylor45
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posted on April 10, 2003 06:21:58 PM new
Answers from VD seem to be selective. Bless their hearts they must be overworked. I believe there is just one guy there who has decide if he is going to be Sonya or Diana today. Occasionally he will get the zerox repair man to fill in as Radu or Christopher. Thanks for the input on Verisign. I should go live tomorrow so will just forget it for tonight. Thank you!
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corksmom
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posted on April 10, 2003 06:26:41 PM new
LOL Baylor!!
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ChristopherCS
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posted on April 10, 2003 06:55:12 PM new
Hello,
Hey guys, sorry for the delay.
corksmom, you are correct, you cannot edit the checkout message for the storefront at this time.
I have logged the suggestion to make this an editable field as with the WBN on your behalf.
baylor45, as you noted in the Sales Manager forum, we are considering implementing a process that will allow our users to change their account name in the coming months.
Regards,
Christopher (aka, the Zerox repair man)
[ edited by ChristopherAW on Apr 10, 2003 06:56 PM ]
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corksmom
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posted on April 10, 2003 07:04:34 PM new
Thanks for the reply. How long of a wait can we anticipate. The way it is now is simply unacceptable. How would you like someone looking to use Vendio as their service and have them click on the purchase key and have a message come up that ends with - Thanks, butthead (or some other stupid name)....I wanted to use some other names - but didn't want to be too graphic. I see some pretty funky names on Vendio - and don't imagine people would purchase from them - if they saw those names come up.
Think about it - how many people would use your service? You are expecting us to be subject to this!!!!
Either let us change it ASAP - or just completey delete the user name off of that message until we can edit it.
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ChristopherCS
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posted on April 10, 2003 07:14:29 PM new
Hi corksmom,
There are no announcements currently available as to when or if the suggestion would be implemented. I can only guarantee that it has been passed along at this time, and will be evaluated.
Regards,
Christopher
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RetroBargains
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posted on April 10, 2003 08:18:41 PM new
Christopher:
I really appreciate the twist of humor in your post!
Quote:
Regards,
Christopher (aka, the Zerox repair man)
It was definitely refreshing to see there really ARE humans on your end! <grin>
To stay on topic, and to illustrate further our (sellers) dilemna, imagine if you were stuck with that signature of "the Zerox repair man" and were UNABLE to change it. And that went out on EVERY communication that you sent out.
Yeah... it's humorous but not professional.
Please don't react by NOT injecting humor in the future, but hopefully you can use this to escalate this issue. This is serious and I know that you recognize that as well.
Thanks!
Greg
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corksmom
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posted on April 10, 2003 08:34:08 PM new
Very good illustration Retro. And I did miss Christopher's little signature humor - glad to see we can all laugh about it.
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baylor45
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posted on April 10, 2003 09:12:26 PM new
I love it here!
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RetroBargains
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posted on April 10, 2003 09:17:36 PM new
Thanks! I'm positive this issue has been sent up the chain, and I'm positive the CSRs have done what they can do - I've been in that seat before and for issues to receive an escalation they normally have to be an item that has a direct impact on business - just as this one does.
Hopefully Christopher and the excellent CSR staff can "stoke" the fires on this issue a bit and get it resolved. I'm sure they are doing what they can for us. They continue to do an outstanding job!
We sometimes seem to forget that we are receiving such outstanding customer support - we are a very demanding group - and to think this Outstanding Support is provided to us FREE! No additional cost! I normally say that you get what you pay for, but this FREE service is an exception!
Vendio Customer Support exceeds the norm. In today's internet community, the majority of corporations will allow a pre-set number of "incidents" or "issues" that a customer can contact the company for assistance. After that you may have to pay BEFORE you receive assistance and/or subscribe to an annual support plan. All this above what you are paying for the service.
Yes, I'm on a soapbox, but I recognize the outstanding support we are getting - even though we may feel that our issues are not being addressed, they are. This is evident with all of the enhancements that have been placed by Vendio over the years. It gets better and better... why? Because we make suggestions and the Outstanding Customer Support Representatives DO forward those concerns. And they DO get addressed - maybe those "in the know" in other departments know something that we don't know (they usually do - it's their corporation after all).
(stepping down from the soapbox) I just think we are getting an exceptional service and exceptional support from an exceptional company. And I thank Vendio for that.
I do wish there was a lively version of a FAQ file that listed the top 100 issues - I think this would benefit both CSR and the customer community as well. Immediate answers for immediate concerns and repetitive issues - sure cuts down on response time both ways.
If you made it this far down my post and are wondering how I got so far off topic, just remember that I am still on topic - we addressed our issue to CSR and I'm sure it was forwarded to the proper department. Hopefully it can be escalated now.
Best Regards,
Greg
Greg Williams
Retro Bargains
www.retrobargains.com
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corksmom
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posted on April 10, 2003 09:25:19 PM new
No arguement Retro. That is why I am still with Vendio - even though I threaten to move - LOL.... I need this issue addressed - and then the ebay store psm and Vendio would be perfect - for me at least.
And speaking of your Vendio is getting better and better comment - I spent a good deal of time yesterday on the phone with a couple of ebay reps from the catagory I sell in - and they asked me about Vendio - and that was my exact response - "They keep getting better and better"
So now that I have done a little brown nosing (kidding of course, trying to keep this thread light) I am hoping to see this enhancement in the "near" future!!!
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etwo
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posted on April 10, 2003 11:42:57 PM new
Vendio at this point in time really need to improve their "first appearances". I'm reading from some people here that Vendio is great, etc. but I must say our first impressions have been less than favorable.
First thing, right off the bat, is our name. We are E2 Concepts. Our user name for EVERY site we've ever signed up for is "e2concepts". Well, Vendio's sign-up snots on that and informs us they will not accept user names with numbers in the first or second position of the name. Why? Who knows? It's a mystery! Anyways, we go ahead and just use an alternate name "etwo" which is dumb but hey, it gets us our trial account. Besides, none of our customers will actually see that name, right? WRONG! There in our shopping cart is "etwo". Okay so I spend the 30 minutes going over every link trying to find where to change it and finally get it under the totally obvious "My Account" tab. I change all the templates so they don't show %myName%. Does it work? No.
So we send an e-mail to customer support saying we'd really like to change our user name because it really doesn't look good on the shopping cart. Well, two days pass and we get a e-mail saying they won't change the rules about user names (again no reason given) and we can change the name in the shopping cart under the My Account tab.
We wanted to reply to Vendio by e-mail but were fearful it would take another 2 days or more to get an answer back. So we ventured here into the Community and found corksmom was busy being ignored by Vendio for the same thing.
I'm not sure we're going to last past the two-week trial. Vendio just doesn't seem to be on top of things. That's just the impression we get.
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RetroBargains
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posted on April 11, 2003 12:51:23 AM new
etwo: Actually, since you are just getting started with your web presence (basically), you are in a better position to consider your presence name.
I'm not criticizing your name of E2 Concepts, on the contrary. I just assumed that from your post you may have a domain name and I entered www.e2concepts.com and was taken to your current list of eBay auctions; from there I noticed that you have, within the last 30 days setup the name of e2concepts at eBay (you have the shades on); I also noticed that you are a recent subscriber to SquareTrade.
I only mention all of this because I know how difficult it is to pick a business name - but once you have your name, urls, domain, and everything else happening it is a PAIN to even think about changing things just to align for any other service that doesn't allow for the name you pick. That's why you are in a prime period of changing you name (not saying you even have to consider it) just saying now is the best time... while you are just getting started... while you still have the eBay shades, etc. SquareTrade allows you to change your name with no problem.
I understand your point, but you'll have to admit that you were pretty heavy on the negative side. Heck, I probably would have signed up at Vendio as ConceptsofE2 just to kind of keep the same aspect going...
Still, it does make it difficult to create your own brand - imagine if the sign makers for Coca-Cola were rigid and stated flatly they don't paint hyphens... Coca-Cola would have found another sign painter!
I do understand where you are coming from.
Greg Williams
Retro Bargains
www.retrobargains.com
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RetroBargains
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posted on April 11, 2003 12:56:10 AM new
corksmom: I didn't jump past your post intentionally - sorry about the soapbox thing... it wasn't directed at you. Just up there "preachin'" to air basically! 
Yeah I'm with ya... but you know what they say about crying wolf... well... one of these days that wolf just might "eat me up" and I'll be somewhere else... never know - that's the beauty of capitalism! LOL
baylor45: I LOVE IT HERE TOO!!
Like my great uncle said: "I'm here 'cuz I ain't nowhere else!"
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SonyaCS
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posted on April 11, 2003 10:17:26 AM new
Hello,
Etwo: I apologize that our responses were not satisfactory by your standards regarding your login name. The system is set up where the first two characters of your name have to be letters. I can dig into this further for you if you like.
Corksmom and RetroBargains: Changes we make are based on the number of unique feedbacks from customers on features -- that is how we prioritize changes. The suggestion has been logged by Christopher to have the ability to edit your name in the store checkout message.
Baylor45: We are all seperate people, no one person is answering posts signing under different names. 
Regards,
Sonya
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SonyaCS
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posted on April 11, 2003 10:20:44 AM new
Hi RetroBargains,
Thank you for your compliments and kind words, we appreciate it and are happy to know that we have been able to help you.
Regards,
Sonya
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etwo
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posted on April 11, 2003 10:39:40 AM new
Retro, thanks for the comment but we've actually been "E2" for over two years. We were formerly "E2 Computer Solutions". We have many accounts set up under the E2 name.
Sonya: Thanks for your response. I actually would be interested to know why the first two characters of the username have to be letters. Having been a computer programmer and network administrator for well over a decade I have never come across any system that had this requirement. I know we are not a large client by any stretch but I wonder if 3M or 3Com came to you looking to place a store on you system how they would feel about having to change their name and then have that incorrect name displayed in the shopping cart.
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baylor45
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posted on April 14, 2003 02:48:22 PM new
Corksmom..just a note to say thanks and the Verisign is working great as you indicated it would. Appreciate it!
www.vintageads4u.com
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