posted on August 20, 2003 06:54:53 AM new
For the second time, the same buyer has come into the store, ordered the same thing and left either confused or something. He has not put how he wants to pay and his email is bogus. Can't we get a blocker of some kind. This is a pain. And, why can VD capture the correct email address when they enter? The item number if you want to check is 612241096.
posted on August 20, 2003 09:09:49 AM new
Hi Beth,
I will check on the email issue for you. Regarding the purchase, if it is confusion on the buyer's part hopefully he will email you to ask about it. You may request a refund Store line item fee. To request a refund, please use the below URL, and be sure to select Stores from the menu.
Please note that you must be logged in to access this form.
To add the item back to your Store inventory, go to the corresponding Inventory item in Sales Manager, and increment the inventory quantity manually. Scroll down, and increment the quantity available in the Store. Save, and the item will reappear in your Store inventory.
posted on August 20, 2003 11:30:59 PM new
Thanks I know how to get a refund (you just approved about 6 from the last deadbeat) and I know how to add things back to inventory.
What I don't know how to do is block a deadbeat or capture a valid email. Evidently neither does VD.
I have mentioned that I would check on the email issue for you. Unfortunately we do not have a block feature at this time but I will pass your comments to Product Development.
Glad you like it.
