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 indianreflections
 
posted on October 15, 2003 06:54:11 AM new
Hi,

Lately I have received 2 complaints from my Vendio store buyers saying that they are unable to complete checkout and make the payment.

I am not sure whats going on and whether others are also facing the problem.

One of my buyers wanted me to email her the chekout url again. I am not even sure whether we can do this or not.

Vendio support please help me out.

Thanks
Anurag
www.indianreflections.com


 
 SonyaCS
 
posted on October 16, 2003 09:15:48 AM new
Hello,

Did your buyers tell you what happened when they tried to complete the checkout? Which buyer wanted to have the checkout URL again?

Regards,

Sonya
 
 INDIANREFLECTIONS
 
posted on October 17, 2003 06:22:24 PM new
TODAY ALSO ONE OF MY BUYERS COMPLAINED. HERE IS THE EMAIL HE SENT ME


"624334409 and 624334781 NEED TO BE CANCELLED - I got paypal errors and then ordered via ebay.
"
Whats going on here. Is there a way I can test my checkout and payment process without incurring any vendio fees.

Are there any other people who are facing this problem.

Please suggest

 
 SonyaCS
 
posted on October 18, 2003 11:47:46 AM new
Hello,

You can purchase an item from your store and then go through checkout. I would suggest requesting a refund for the final value fee if you do this -- just state that you were testing the checkout process as the reason for refund.

Your customer did not mention what error he received from PayPal? You have your email address for PayPal stored correctly so we would need to know exactly what the error was.

Regards,

Sonya
 
 
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