posted on December 19, 2003 07:30:57 PM new
Dear Friends,
Last year, I use to get buyers that would come to my Storefront, add to their cart, express a desire to pay without ever following through. More recently I had another incomplete sale. How are incomplete sales being handled by the "New" Vendio staff these days. Am I being billed for a sale that I have not completed. How does the software online at least handle this. Are we on the honour system. I will manually add this item back into my Storefront and update my inventory and await your answer. I'm not really concerned about the money because it was only a single item. However, there were much larger purchase defaults last year and I'd like to know what to do going forward. Thanks! [email protected]
posted on December 20, 2003 12:50:01 PM new
Hello,
We're actually the same staff, we just have a different name. You can handle refunds for stores the same as refunds for auctions. To request a refund, please use the below URL, and be sure to select Stores from the menu.
posted on January 7, 2004 05:28:29 PM new
I recently had a sale from my storefront buyer never paid - I requested a refund and it was denied saying I needed documentation. There wouldn't be for someone who didn't pay. Why are these claims denied ? This is the first time either, and I don't like throwing money out the window.
You can handle refunds for stores the same as refunds for auctions. To request a refund, please use the below URL, and be sure to select Stores from the menu.