posted on November 28, 2004 09:58:40 AM new
I continue to get emails saying the cart won't work. This is from a customer trying to purchase about 8 items today:
***************
I was trying to purchase the following items -- but your shopping cart wouldn't work. I filled out all the required lines, especially the one that said, Choose Payment Method. Yet, every time I tried to proceed with the purchase, the page would refresh and come back saying, Error, Choose payment method.
posted on November 28, 2004 08:56:41 PM new
Do you have any details as to what type of system the user has? Did he/she send you any details?
I just verified that my store shopping cart is working.
See if you can have the user restart their computer. It's possible one of the systems isn't picking up the request correctly. They could also try placing the order by phone to you (as an emergency work around). Then you could enter the information with them on the phone.
Best Regards,
posted on December 8, 2004 06:36:04 PM new
Hi
There is a very good chance that your shopper is an International shopper.
What you describe is exactly what happens when an overseas shopper tries to fill in their address.
I hope this helps
Paula
