posted on April 21, 2005 02:53:28 PM new
Somehow, a customer accidentally purchased an item twice. This was a single store listing with an available quantity of 2.
She paid for one item; that payment shows up properly in Post-Sale management.
How can I cancel the other "sale"?
I can't find anything in the documentation about this.
In the event that your buyer does not complete a transaction for a fixed-price Store item, you may request a refund Store line item fee. To request a refund, please use the below URL, and be sure to select Stores from the menu.
Please note that you must be logged in to access this form.
To add the item back to your Store inventory, go to the corresponding Inventory item in Sales Manager, and increment the inventory quantity manually. Scroll down, and increment the quantity available in the Store. Save, and the item will reappear in your Store inventory.
