posted on April 6, 2006 10:25:37 AM new
received a confirmation email that 3 items were sold through my vendio store. The buyer used paypal to pay for the items bought but the money does not show in my paypal account.
any possible explanation?
The letter Vendio sends does not confirm that a payment was sent, only that the buyer completed the checkout process - selected PayPal as their preferred method of payment and was sent to PayPal directly to complete the transaction.
If you do not receive a notification from PayPal that they did in fact complete the transaction, touch base with the buyer to let them know you cannot ship until they return to PayPal and complete their payment.
I just realized that under Sales Manager I did not have a email address linked to Paypal.
I added it after the sale of the 3 items was completed.
Obviously the buyer did not have my email address to pay me through paypal.
Could this be the reason why there was no notification with regard to payment.
That would make sense, yes. The buyer would have been sent to PayPal to complete the payment, and likely received an error message stating that PayPal didn't have any account information for you on file.
At this time, use the buyers email address to generate a 'request money' from PayPal directly for the full amount.
