posted on July 18, 2007 12:39:31 PM new
Hello Leslie,
I was able to get to your Vendio Store without a problem. Have you already tried clearing your browser cache? If so, please try using a different browser and let us know if that changes the results. For example, if you are using Internet Explorer try using Mozilla Firefox. If you are using Mozilla Firefox try using Internet Explorer. Please let us know the results.
posted on July 18, 2007 01:09:32 PM new
Hi Nathan,
I tried Firefox and IE both. I still am not able to access my store. Additionally, I tried clearing out my browser cache. The message I'm getting on both is "cannot find server."
Thanks,
Leslie
posted on July 18, 2007 02:00:35 PM new
Hi Nathan,
These two links show the same thing, cannot find server.
http://shop.vendio.com/FashionByDesign
http://shop.vendio.com
******
The third brings up a store search
http://srch.vendio.com/usearch/
when typing in my store name safety first or fashionbydesign, it comes up with no results found.
posted on July 18, 2007 02:09:08 PM new
Hello Leslie,
Please run a traceroute on your system to examine the actual network route between your system and the Vendio Store website.
On Windows: Go to Start -> Run. Type in 'cmd' (no parentheses) in the 'Open' box. A black command window should open. In the command window, type:
tracert -d shop.vendio.com
The output of the traceroute will show the path between your system and Vendio. To copy the text from that command window, highlight the text with your mouse then position your pointer into the title bar of the command window and click on the *right* mouse button, then click on 'Edit->Copy'.
Here is an example output:
Tracing route to 128.241.88.1 over a maximum of 30 hops
1 <10 ms <10 ms 10 ms 10.128.0.62
2 <10 ms <10 ms <10 ms 67.119.114.30
3 20 ms 20 ms 10 ms 67.119.120.113
4 20 ms 20 ms 20 ms 206.171.134.130
5 20 ms 10 ms 20 ms 209.232.130.82
6 20 ms 20 ms 20 ms 151.164.243.125
7 20 ms 20 ms 20 ms 151.164.240.134
8 20 ms 20 ms 20 ms 151.164.41.10
9 20 ms 20 ms 20 ms 151.164.191.202
10 20 ms 20 ms 20 ms 151.164.248.222
11 * * * Request timed out.
12 20 ms 20 ms 20 ms 128.241.88.45
13 20 ms 20 ms 20 ms 128.241.88.1
Trace complete.
Please let us know the results. The results will help us determine if (and more importantly where) a problem may exist.
Options:
-d Do not resolve addresses to hostnames.
-h maximum_hops Maximum number of hops to search for target.
-j host-list Loose source route along host-list.
-w timeout Wait timeout milliseconds for each reply.
C:\Documents and Settings\Owner>tracert -d 128.241.88.1
Tracing route to 128.241.88.1 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms 192.168.1.1
2 13 ms 6 ms 8 ms 10.16.184.1
3 8 ms 9 ms 8 ms 12.215.12.225
4 12 ms 14 ms 14 ms 12.215.4.26
5 15 ms 23 ms 19 ms 12.123.4.230
6 15 ms 15 ms 13 ms 12.123.6.37
7 18 ms 13 ms 20 ms 192.205.33.154
8 15 ms 16 ms 14 ms 208.175.10.98
9 15 ms 19 ms 16 ms 204.70.196.26
10 14 ms 15 ms 15 ms 204.70.194.237
11 18 ms 17 ms 15 ms 208.174.224.2
12 75 ms 82 ms 73 ms 63.218.6.54
13 68 ms 67 ms 67 ms 206.223.117.58
14 * * * Request timed out.
15 70 ms 71 ms 70 ms 128.241.88.1
