posted on January 11, 2009 11:49:28 AM
Hi, Can someone please remind me how to file for a refund on unpaid Vendio store purchases? I have always just let them go, but seem to be getting more and more of them lately. thanks!
In the event that your buyer does not complete a transaction for a fixed-price Store item, you may request a refund Store line item fee. To request a refund, please use the below URL, and be sure to select Stores from the menu.
posted on January 11, 2009 12:06:33 PM
Thank-you so much for that lightning quick response! I am trying to process it right now. The URL works great, but I am now having problems getting the reference number from my statement. When I try to download my statement I get an error message that ADOBE can't open it because it is not supported or it is a damaged file. I have the current Adobe on my computer. Is there any other way to view my statement without having to download it? Thanks again.
Yes. You may view your statement without downloading it by clicking on the tabs next to "Billing History" (simply select the month that you would like to view). You may select to view up to 250 entries on one page from the drop-down box to the far right of where you were trying to download the statement. Then there are page numbers at the bottom so that you can browse through the rest of the statement.
Please let us know should you continue to have trouble with this.
