posted on February 9, 2009 07:59:40 AM new
It appears that many of the items listed in my store are not appearing in the Google Product Search.
For example I checked many of the 73 items which are listed in the "Stamps-Africa" Category of the store. None are appearing in an item search. They are not new listings to the store.
I have not checked other Categories as it appears something is wrong.
Please advise.
Bill K-
[ edited by kozersky on Feb 9, 2009 08:02 AM ]
posted on February 9, 2009 08:13:22 AM new
Add the "Stamps-Disney" with 37 items to the list of missing listings at Google.
This must have been an ongoing problem for awhile, as the listings usually appear for sme time.
Perhaps when the new store platform is finally, finally, finally released, we can do the upload to Google ourselves. At least we can be sure that it is done.
posted on February 9, 2009 10:32:56 AM new
Hello Bill,
This isn't an issue of your items not being submitted to Google base, rather an issue at Google base with properly updating with the most recently accepted feed. They dropped everything after the first 17,000 listings from the feed on the 8th and should automatically correct with their feed from the 9th.
We also have a report in with our own engineering team to be sure there isn't something suddenly different about the feed being sent that is prompting their attempts to process it to fail now.
posted on February 10, 2009 09:09:55 AM new
Hello,
Unfortunately this is not yet resolved and our engineers saw a number of tickets raised at Google for this issue so it isn't isolated to our items either. We resubmitted the feed but again most items are still failing with the same errors we saw yesterday. We'll evaluate further - more details when available.
posted on February 10, 2009 11:00:48 AM new
Hello Bill,
We'll post any info as we receive it. It looks like this started officially on the 4th, and Google is aware and working on the issue. Their statement on the issue currently:
"Our engineers are aware of this problem and are working to resolve it. We appreciate your patience and support as we work to bring you the best possible service. "
Hopefully they will be able to get back up and running ASAP.
posted on February 11, 2009 11:47:37 AM new
I just finished a survey for Google Product Search which included the possiblity of participating in a focus group in CA in March. One of the frustrations I mentioned to them was this very problem.
Beth
posted on February 25, 2009 01:09:28 AM new
I am having problems with picture hosting... my pictures are not showing up! I hope this is just a problem with the site this morning... maybe some sort of maintnance? If not then I hope someone knows what is wrong so this can be corrected.
posted on February 25, 2009 09:29:41 AM new
collectables -
Where are you having trouble viewing your images?
I checked your storefront but they appeared to be loading there ok. Was it a specific item that wasn't showing images properly?
