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 forceten32
  		posted on March 26, 2009 08:46:00 PM new
If a customer changes their mind after ordering, I usually void it and forget it.
If a customer mames a duplicate large order because they got confused, do I eat the Vendio fees on the void?

 
 NathanCS
  		posted on March 29, 2009 09:49:10 AM new
Hello,

In the event that your buyer does not complete a transaction for a fixed-price Store item, you may request a refund Store line item fee. To request a refund, please use the below URL, and be sure to select Stores from the menu.

https://secure.vendio.com/my/acct/request_refund.html

Please note that you must be logged in to access this form.

Regards,
Nathan

 
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