posted on August 31, 2009 07:07:32 PM new
During checkout is it required to have the customer enter his or her name and address information if they are paying by paypal or google? Their address should already be stored in paypal. Why have the user enter the information over again? This frustrates the customers and results in them not completing the checkout....
To all: please visit my store and give me some feedback. Thanks,
www.cornerstorecollectibles.com
[ edited by ezcards on Aug 31, 2009 07:08 PM ]
posted on September 3, 2009 08:05:10 PM new
Also, if there is an error during the checkout process, I can't read the error message sue to the conflicting colors.
posted on September 4, 2009 12:53:21 PM new
Hello,
At this time it is required to enter the name and address information for all buyers as this is collected prior to the selection of the payment method (though for PayPal this may be changed later where they would not be required to enter this for eBay transactions.)
Thank you for the feedback on the issue with the colors of the error message text on checkout issues, we'll forward this on for further review.
