posted on September 20, 2012 03:38:29 PM new
I have a bunch of sold items, however, they show as being "not shipped" even after being shipped and being properly marked this way. It has led to a number of items being oversold. Any help?
posted on September 24, 2012 03:42:23 PM new
Hello,
SKU Vendio - 1333937420942 is the item in question correct?
This item isn't showing anything in the 'to ship' quantity.
On the 18th it looks like there were two available so when the order was created for this SKU one of them was left and one was showing 'to ship.' After marking this item as shipped just the one item remained.
There was a short glitch on the 18th though that was leaving some unsold listings showing 0 available when there should have been 1 left still. It's possible that if you only had 1 to start that this issue somehow effected this item in the opposite way and left 1 available when there should be done. If this is the case please override the quantity available to change it back to zero.
