posted on September 20, 2013 07:40:44 AM new
Hello. I have tried to change a few pictures without success. The pictures are in the 700 PX by 700 PX range and a JPG format. I have two items that would not update last week and I tried again today and get this message
There was an error when validating the item. Please try again.
I was able to update a different item today but the two I was having problems with last week are still not updating.
Should I just cancel those listings and start a new one for these items?
posted on September 20, 2013 09:39:26 AM new
Hello,
Do you mean you are trying to change the image within the Vendio inventory item for an item that is in your Vendio Store? If not, please let us know. If so, please let us know one of the specific inventory items where you are having this problem, and the specific image change that you are trying to make, so that we can attempt to duplicate the problem in your account.
posted on October 1, 2013 09:41:49 AM new
Hello Thomas,
The system is glitching because of the filenames of the images already attached Vs the one you want to attach now.
This is the filename of your new image:
NowistheTimeCDClock.JPG
This is the filename of the 'old' image:
NowisthetimeCDClock.jpg
As you can see the only difference in them is the capitalization, so the system errors with the message about trying to attach two images with the same filename.
What I did was re-upload the 'old' image as NowisthetimeCDClockwithtext.jpg - so that it would be unique from the new image.
Next I removed the original picture and then swapped in the new/old one - along with your new/new one and saved it without any errors.
Im not sure if this duplicate filename issue would have been the same cause for the other ones you ran into, so please let us know if you run into any others so we can help you troubleshoot further.
posted on October 1, 2013 01:06:26 PM new
Thanks, I think you are correct. I understand what you are referring to now, and know how to make the corrections.
