posted on January 16, 2002 06:25:18 PM new
I'm a newbie to this whole Auction business so please bear withme -- I'll probably be asking quite a few questios in the near future.
I have a storefront and "ordered" items from myself to test the system. Letters were sent out immediately, however, the total due did not include sales tax for my state.
I tell buyers on my page it will be included. What am I doing wrong?
I have a flea market stand and I am selling new merchandise so must pay Florida Sales Tax. I marked the Include Sales Tax if from Florida, but it was not included in my letters.
I'm enjoying lurking on the message board and am picking up some good tips. Thank you.
posted on January 17, 2002 05:28:05 PM new
Hello Suzyn,
Welcome to AuctionWatch!
When you went through the test transactions, did you select the 7% tax option as you were completing the purchase? This has to be added manually by your purchasers - your tax policy appears highlighted in red under the tax fields. If you did select to add tax, and it was not included in the total, please let us know and we will take a look.
Also, you might get a faster response from a CSR if you post service-related questions in the corresponding forum, under the top-level AuctionWatch Services forum.
posted on January 18, 2002 06:32:57 AM new
Diana, maybe you could have someone "clean up" the summary text? That may help direct newbies to the correct forum.
Please take a "fresh" look at the descriptions:
AM: For discussion or help with the Auction Manager service. This includes launching auctions, image hosting, and counters.
AW Feedback: A place to discuss AuctionWatch programs and services.
Yes, I know that you have more text on the Feedback line - BUT - you don't list PSM as a function of AM.
Also, there are probably a lot of new folks who haven't yet distinguished between AW (the service provider) and AM (the actual service).
