posted on March 25, 2002 11:16:36 AM new
AuctionWatch, you are driving my customers crazy. Because your WBN messages are so slow being sent, I turned them off on Friday because I am tired of explaining to people that No, you don't have to pay again, and No, you didn't do anything wrong, and No, I didn't send this message 24-48 hours after the close of the auction, AuctionWatch did.
Nevertheless, your WBN messages are still being sent! I have received several notices from customers this morning that they received messages from you within the last few hours. Your messages are dated today, March 25. I checked my Post Sale preferences and the WBN settings are clearly turned off, and have been for 3 days.
I do not want to hear WHY you are doing this, because it is irrelevant. Just please -- PLEASE -- stop sending these messages!!!
While you can go into your preferences to indicate what you would like to use or not on new auctions, changing your preferences does not carry over into existing auctions.
If you would like to edit the WBN on existing auctions, you need to first go to the Active auction section. From there, select a group of items and use the 'edit wbn' button.
On the following page, you will have the option to edit your WBN, including the option to turn the automatic function on or off for your specific items.
Keep in mind any preferences you change, only changes the defaults for when you create the item, and will not carry over to edit your already listed items.
posted on March 26, 2002 06:15:34 AM new
>>Keep in mind any preferences you change, only changes the defaults for when you create the item, and will not carry over to edit your already listed items.
Thank you very much for your prompt reply.
I will keep this in mind, now that you have kindly informed me. I would respectfully point out, however, that there is nothing intuitively obvious about this, inasmuch as all of the other preferences DO have an immediate, real-time effect upon how AW handles our data (e.g. one can apparently immediately edit the content of WBN messages about to be sent, but cannot turn off the distribution of them, even though the checkbox states that you can). May I suggest that a brief note to this effect (next to this option on the Post Sale Preferences page) would be most helpful.
