posted on July 11, 2003 08:59:03 PM new
I just wanted to take a moment to thank you for providing this excellent product suite. This is by far the best Auction Mgmt. Software currently available. I have researched so many other products out there: Channel Advisor, Zoovy, Auction Works, Andale', etc... This is the only product that effectively manages both pre-sale, and post sale processes within the Auction Sales environment. Specifically I am referring to customer communications (e.g. email). How can an Auction Mgmt. Product truly call themselves a total package if they don't manage email communications??? You guys do with your Customer Mgr., and so far, I have not found anyone else who does.
I am brand new, and just getting started. My experience, (while limited), has so far been a pleasure. Of course, as with anything, there is always room for improvement. Here is my current list of enhancement requests:
1. Sorting capability: In both Sales/Customer Manager, it doesn't seem like you can sort many columns. Is there something I am missing? If not, I would like to see a dramatic increase in the number of columns that can be sorted. Also, Filtering capabilities.
2. Notes Indicator: It would be nice if when you write a note for an email message, that if you come back to that message, an indicator will tell you that a note is available for viewing.
3. Recurring every hour: It would be nice to schedule recurring auctions by the hour as opposed to only daily. I could not find a way to do this, but please let me know if I am missing something.
4. FedEx Support: I see you support UPS and USPS, but what about FedEx? They have a Quick Ship application, and online utility that supports imports. Maybe the .csv export will suffice. I'll give it a try.
5. Multiple users and Permissions: Any plans on offering Multi-User support and restricted access functionality? That would be very nice.
That is all I have for now. Once again, thank you for such a great product. Keep up the good work. Please let me know if there is a Beta Testing program that is available for enrollment.
posted on July 16, 2003 12:46:30 PM new
Hello BlingzCompany,
Thank you for your words of praise, they are certainly appreciatted.
Additionally, thank you for your suggestions on our products. Many of the improvements to our systems are based on customer feedback, and I have passed your comments along to our Product Development department for evaluation.
