posted on October 2, 2001 10:22:05 PM new
I have over 100 auctions pending and have received numerous listing ERRORS. It has been two days since you raised your fees and NOW AuctionWatch has this problem? Seems VERY unfair. I hope you are working overtime to fix this problem.
Before you raised your fees because of "new software", why don't you fix the MAJOR bugs your still have with Auction Manager Pro? In the Batch menu, the dropdown shipping option menu NEVER defaults to $0.00 ("choose one" menu item). This simple error is extremely time consuming to work around when you are trying to post numerous auctions. Auction Manager "Pro" should also have a "Copy" function instead of a "drag & drop" to transfer multiple Inventory items to the Batch menu. The batch menu also lacks a column to select "launch times" individually. As a Seller, I should be able to transfer multiple, same, Inventory items to the Batch menu and then be able to select DIFFERENT launch times. To have to do this separately is VERY POOR software design.
Lastly, For the higher fees, how about a 1-800 Customer Service phone number?
I hope these suggestions are implemented SOON!!
PS - How are you planning to reimburse us, not only for our lost time (as it took me 6 hours to bulk list 100 auctions with different auction ending times via Auction Manager "Pro" but also for the lost window to post auctions on a Premium listing day, FRIDAY!
posted on October 3, 2001 03:55:14 AM new
I TOO AM HAVING PROBLEMS LISTING AUCTIONS. AT THE MOMENT I AM ONLY TRYING TO LIST A SINGLE AUCTION. SO FAR I HAVE BEEN TRYING FOR NEARLY 5.1/2 HRS. WHEN ARE YOU GOING TO ANSWER MY EMAIL AND FIX THE PROBLEM.
IF ANY ONE OUT THERE HAS A PHONE NO THAT WORKS TO AUCTION WATCH PLEASE LET ME KNOW.
AS I ALSO HAVE A LOT OF QUESTIONS THAT NEED ANSWERS. COME ON AUCTION WATCH WAKE UP YOUR PAYING CUSTOMERS HAVE HAD ENOUGH OF YOUR SILENCE. YOUR ARROGANCE AND CONTEMPT TOWARD YOUR CUSTOMERS.
but also for the lost window to post auctions on a Premium listing day, FRIDAY!