posted on November 28, 2008 09:32:09 AM new
I have retained SPAM messages in my e-mail account that appear to be generated from within Vendio. These messages appear to be generated from my Vendio account name. This is a service that I pay for and if this continues I will forward the messages to the Internet Crimes Division, of the FBI. I have tried unsuccessfully to remedy this problem through Vendio. This is not acceptable as I do not wish to have my account susceptible to the antics of SPAMMERS. If these messages are from someone at Vendio, this is a warning to cease and desist. My research has indicated that SPAMMERS often work for or have access to a company's internal information, and thus they avoid detection. This is only my suspicion, but well founded due to the drop off in these messages the last time I made a complaint to Vendio management. However, they have picked up with full-steam, again. I do not wish to have my account used to send SPAM--it is not from me but I could suffer repercussions legally as a result of the use of my account name. As the owner of the system used to perpetuate these messages Vendio has an obligation to address this issue to avoid liability. Tighter controls need to be implemented and enforcement of the user agreement terms should be implemented or Vendio becomes the culpable party. Please advise what can be done to halt the use of my account without my express authorization...as to the content of the messages, and to whom they are sent.
posted on November 28, 2008 12:02:26 PM new
Hello,
The key word here is 'appear' as spam is always masked to look like it has come from an email address other than the real one.
I can promise you Vendio has no interest in sending email from any customers addresses, nor do we engage in any spamming. Period.
If you wish us to take a look at a specific email on your behalf, let us know the retained SPAM messages you speak of and we'll forward them over to the engineers to take a look at so we can find the true source.
As to how to avoid someone sending messages from your account without your permission, just be sure to keep your password safely guarded and be sure nobody else has access to your account. The only way to send messages from your account would be with your username and password, logged directly into your account. At this time our records show only one specific computer address (IP) has accessed the account in recent history.
If your concerned that your password may have been compromised, change it via the My Account - Personal Information page.
Regards,
Chris
[ edited by ChristopherCS on Nov 28, 2008 12:09 PM ]
posted on November 28, 2008 06:28:09 PM new
These messages are in the FYI folder. They use my account name. I am fully aware of how to safeguard the use of my computer...that is not the issue here. I have been using computers since the dinosaur age of computers and have never disclosed my passwords...EVER...for any reason...to ANYONE. These messages are being generated from within Vendio because noone else could access my account. Since they use my account name and are delivered to my account it has to be internal. Maybe the engineers should check or be checked. This needs to stop. I don't get this in Ebay, or AOL, or in my other paid ISP. This is the only account that has SPAM.
P.S. My privacy of my account should be of the utmost concern on Vendio's part. My account name is being used to forward SPAM. How can that be private? Again, my account has not been compromised on my end--this HAS to be on Vendio's end. Vendio needs to find the "masked crusader" within.
posted on November 28, 2008 06:32:23 PM new
Also, the ones retained are just a drop in the bucket. 1700+ SPAM messages within a weeks time is way too many messages. As a paid provider of this service Vendio needs to step up and start policing this site and the activity being carried out within it.
Note that we don't actually believe anyone is actually getting into your account and sending them, because they aren't coming from your account to begin with. I only mention how to avoid that happening as it was one of the questions asked, not saying that that has happened in this case as it has not. (internal or external - this is just how spam appears most of the time.)
After a quick glance at one of the offending emails, we noted that the email account actually sending it is based in China (qd.sd.cn) via a computer in Germany (with previous reports of hosting spammers, t-dialin.net.)
We take security very seriously and are more than happy to check into these issues for you so your absolutely clear on our stance.
When we have more details to post back to this thread we will do so. (when we have time to dig into more of them to point out the true senders)
If you have any other questions related to this issue in the meantime, please let us know either here or via email.
Regards,
Chris
[ edited by ChristopherCS on Nov 28, 2008 09:33 PM ]
posted on December 1, 2008 12:41:50 PM new
I am being deluged by spam, some of which bear the address of Vendio to Vendio and Vendio at my domain, and all the various email that I use with Vendio.
Where can I forward this junk to so that you can look at it.
posted on December 1, 2008 02:57:19 PM new
Hello Bill,
It will be the same issue as above, just regular Spam where it's masked to look like it's from you.
The only difference is that since our customers use these addresses for their eBay business we do not automatically hide all of the spam that is sent to your address like many basic email systems would do, so there is no question of weather or not you really did receive an email or not (and it wasn't an issue where something was filed as Spam when it should't be.) This gives the false appearance that your receiving more spam than normal, since you can see this usually hidden junk mail in it's own folder.
If you would still like us to take a look at the details for you to see that it really isn't being sent by you, just let me know where the email is located in your folders and ill take a look for you.
posted on December 2, 2008 09:53:29 AM new
Chris,
Could you explain why these SPAM messages appear in the inbox of Vendio Customer Manager and not the Bulk Mail file? I thought this system was set up to keep SPAM or unwanted messages from reaching your inbox. Is it not operating correctly or am I mistaken in that notion? Is there something else that needs to be done to keep these messages out of the regular inbox?
posted on December 2, 2008 09:59:13 AM new
Chris,
Is there anyway to change my customer manager e-mail name without affecting the rest of my Vendio account? If so, could the messages currently retained in my current name be moved to the new name? I realize this may cause some manual work on Vendio's part but I would really like to avoid these messages. This seems like it may be the only solution. I look forward to your reply.
The longer your email address is out there the greater the spam it generates unfortunately. We do try to filter out as much spam as possible to the bulk mail folder, but not all can be captured 100% of the time.
To change your email address would mean changing your Vendio username. It wouldn't really effect your account other than the email address and the username you use to log into your account.
If you want to move forward with the name change process, let me know and we'll email you the request form (so you can pick the preferred name/etc.)
posted on December 2, 2008 01:59:36 PM new
It is quite strange that two of us are having trouble with Spam. I also believe that the address have been culled from Vendio.
The past few days I have been overwhlemed with Spam that is labeled - "your order" "delivery status notification" "re: message" and "order status"
None of the Spam is being sent to Customer Manager at Vendio. All the Spam is being sent to my address at kozersky.com. They appear to be from "customer service" and "stamps"
However, there are two addresses which I have only used with Vendio. This is what leads me to believe that the addresses came from Vendio.
Where can I forward the Vendio labeled mail? I would appreciate your looking at this stuff and giving me some advice.
posted on December 2, 2008 02:41:11 PM new
I'll forward the Spam. I still must emphasize that one of the addresses is only known to Vendio and has never been used in an everyday fashion.
posted on December 2, 2008 02:50:31 PM new
Further question - I note that Amazon, Sears, Macys, WalMart, Dell, Apple, etc., do not have Spam sent with their domain names. What provisions do they use to protect their Domain Names from being misused? Is such protection available from your Domain Registrar? If not, what to do?
As for the second question, is that to ask how a vendio.com email address could be used to send spam when these others do not?
That would be under the assumption that the email is actually coming from Vendio.com, which in the other cases it wasn't happening.
If it were though, the answer is quite easy - you can't go sign up for a paid email service via those domains, where you can with Vendio.com - kinda like you can with hotmail.com, or gmail.com, or yahoo.com - you get the idea.
posted on December 2, 2008 04:01:58 PM new
Hey Chris,
Thanks for the reply. Since I had my Vendio account user name long before Customer Manager ever came into existence why is it that I have to change my account user name. Isn't there some way to work around having to change my actual account name. This is no easy task on my end. I have to contact all the other services related to this account and update my e-mail address, etc. This is enough of an inconvenience without the added trouble of changing the other informatin too. I DO NOT want to change my account user name--ONLY the e-mail address associated with it. Also, I didn't find anywhere in your reply whether or not it was possible to retain all of my saved data to a new account.
P.S. Upon reading your responses to Bill, I believe you are sidestepping the issue. I too wonder why other domains don't have problems like this if isn't inherent in Vendio. It has not been proven to me that it is not within Vendio. I haven't seen anything to indicate any differently. In your reply you say you can't pay for an account with those names like you can Vendio. Is this to say the person(s) responsible for forwarding this SPAM are paying customers of Vendio. If so, isn't that a violation of your terms of agreement? This still does not smell right. The reason those names aren't abused is because those companies police misuse and deal with it--to keep their names from being diluted. This is what Vendio is not doing--so, in essence, this still is a Vendio problem, even if it were proven, 100%, beyond a shadow of a doubt, that the messages aren't originating from within Vendio's organization. When Vendio accepts payment for its e-mail service they assume a measure of responsibilty to keep their service free from this type of activity. AOL has successfully done and Vendio could too.
posted on December 2, 2008 04:33:36 PM new
Hello,
Your email address is your username. To change your email address, you have to change your Vendio username.
Doing so will retain all of your current data, the only thing that would be different is the username you use to log into your account.
Im sorry for any confusion this has caused you, if you would like we can call you to try and better explain this.(we have emailed you directly, just reply back with the best number and time to reach you at.)
Regards,
Chris
[ edited by ChristopherCS on Dec 3, 2008 10:01 AM ]
