posted on May 19, 1999 02:42:00 PM new
We recently had a bidder leave a Neg on one auction, with absolutely no reason to. We receive his check 10 days after the auction ends, 7 days latter he leaves a neg that he hasnt received his item,I explained that his check hadnt even cleared yet. He says he was not aware of that and changes the feedback back to average. 2 days latter he changes it back to BAD because he says he talked to others and they said this is not the way business is done.( holding checks till clear). He also is bidding with someone elses userid, ( poopsieat70 ), He doesnt see anything wrong with either. This person was sent a refund right after the neg was left, yet he continues with this harassment. Have contacted Yahoo and their response is they see nothing wrong with a bidder harassing a seller or vice versa, they also dont have a problem with anyone bidding with someone elses userid. Is Yahoo for real?
posted on May 19, 1999 07:15:00 PM new
MY NAME IS RICHARD... I SELL ON YAHOO TOO... UNDER THE NAME OF HOUSE OF STAR TREK...wolftrek...FIRST OF ALL I AM GLAD YOU WROTE A NOTE HERE. I THOUGHT I WAS THE ONLY ONE GETTING STRANGE ONES ON MY AUCTIONS TOO... A BUSINESS THAT OPERATES IN THE CITY OR COUNTY TAKES CHECKS ALL THE TIME. AND GIVE THE PERSON THEIR PRODUCT RIGHT THEN AND THEIR... BUT WHEN YOU ARE DEALING WITH PEOPLE YOU DON'T KNOW ON THE INTERNET, IT IS A SAFE IDEA TO PUT A HOLD ON ANY PERSONAL, OR COMPANY CHECK FOR THAT MATTER... BUT, WITH THE NOTE ON EACH AUCTION AREA, OR BY E-MAIL AT FIRST CONTACT, TELLING THE BIDDER TO SEND A MONEY ORDER WOULD BE SAME DAY SHIPPING... THIS WOULD MAKE THE PERSON SEND A MONEY ORDER IF HE OR SHE WANTS THE ITEM FASTER... ALSO NOTE THAT A CHECK WOULD BE HELD FOR FIVE OR SEVEN BUSINESS DAYS TO CLEAR... IF THE PERSON HAS A PROBLEM WITH THAT, THEN THEY SHOULD EITHER BACK OUT AT THAT TIME, OR CONTINUE THE TRANSACTION... AS FAR AS YAHOO STATING WHAT YOU SAID THEY SAID, I FIND THAT HARD TO BELIEVE. WHEN I TALK WITH MANAGEMENT THEY SEEM VERY FRIENDLY, AND SUPPORTIVE... I KNOW THEY DON'T RETURN MESSAGES RIGHT AWAY, BUT THEY HAVE THOUSANDS OF AUCTIONS GOING ON. AND LIKE EBAY, I AM SURE THEY GET SWAMPED SOMETIMES... YOU SAID THIS PERSON ALSO USED ANOTHER PERSONS E-MAIL, OR COMPUTER TO BID ON THIS ITEM. PLEASE, THE NEXT TIME IN THE BEGINING OF THE TRANSACTION TYPE UP A SMALL BUSINESS STATEMENT, SEND IT TO DOCUMENTS IN YOUR FILE AREA OF THE COMPUTER, THEN ATTACHE IT TO ALL E-MAILS TO BIDDERS WHO HAVE WON... THEN YOU HAVE GIVEN THEM YOUR POLICY ON HOW YOU WOULD LIKE THE TRANSACTION TO CONTINUE...REMEMBER THE CUSTOMER IS ALWAYS RIGHT... BUT, THIS IS ALSO A AUCTION HOUSE... AND THE RULES AND POLICIES ARE A LITTLE DIFFERENT... I ALSO LOOK AT THE PROFILE OF A BIDDER, IF IT LOOKS LIKE THE X-FILES, WITH NOTHING ON IT BUT SECRETS, THEN I CANCELL THEIR BID JUST LIKE THAT... THE WAY I FEEL IS IF I CAN'T PROPERLY GET AHOLD OF THEM, THEN THEY ARE NOT CUSTOMER MATERIAL, OR IN THIS CASE BIDDER MATERIAL... THE OTHER THING I LOOK AT IS THEIR RATING, ARE THEY ALL NEGATIVE, OR DO THEY HAVE A ZERO RATING... THAT SENDS UP A RED FLAG... THE THIRD THING I LOOK AT, IS THE WAY THEY RESPOND TO MY E-MAILS WHEN I MAKE FIRST CONTACT WITH THEM AFTER THE AUCTION HAS CLOSED... DO I HAVE TO HUNT FOR THEM, IF THAT IS THE CASE, I SEND THREE E-MAILS, OVER A PERIOD OF 48 HOURS, THEN I REAUCTION THE ITEM, OR SELL TO THE NEXT BIDDER IN LINE, IF THEIR IS ONE... I HAVE BEEN IN BUSINESS FOR 30 YEARS, AND HAVE THE LARGEST COLLECTION OF STAR TREK IN THE STATE OF FLORIDA... I AM ON TEN AUCTION HOUSES ACROSS AMERICA... AND I RECIEVE OVER A 100 E-MAILS EACH DAY AT THE OFFICE FROM ENGLAND TO JAPAN TO AMERICA... AND I TRY VERY HARD TO TREAT EACH PERSON AS GOLD... BECAUSE THEY ARE WHY I AM HERE... BUT WHEN YOU RUN INTO PEOPLE LIKE YOU DID, TAKE A DEEP BREATH, STAND BACK AND LEARN FROM THE EXPERIENCE, ADJUST YOU POILCY, PROTECT YOURSELF, SEND THEM THE ATTACHE E-MAIL WITH YOUR NEW BUSINESS STATEMENT, IT WILL HELP...IF YOU NEED A BUSINESS FRIEND, I WILL BE HERE... RICHARD [email protected] wolftrek
posted on May 19, 1999 08:23:00 PM new
Startrek, all of our auctions have a statement at the bottom. ( USPS money orders ship ASAP, all others clear first.) The email order form which we send them also has the same message on it. This person admits he was aware of the rule but didnt think it would apply to him? And Yes, Yahoo has said they are not really concerned about what goes on, ( its a problem between bidders and sellers.) If someone wants to bid with someone elses userid, its no problem to them. They really dont care!
posted on May 20, 1999 12:46:00 PM new
IN THAT CASE... THEN YOUR DEALING WITH A PERSON WHO BIDS WITH OUT THINKING, OR SOMEONE WHO HAS LITTLE EXPERIENCE DEALING WITH AUCTIONS, IF THAT IS THE CASE TALK WITH HIM BY E-MAIL. AND EXPLAIN THPOLICY AND THE RULES... THEN TELL HIM THAT YOUR BUSINESS WILL BE EFFECTED BY HIS REMARKS... THEN IF HE CALMS DOWN FINE. IF NOT, THEN REMIND HIM THAT HE IS RESPONSIBLE FOR ANYTHING THAT HE STATES ON THE INTERNET... AND IF IT EFFECTS YOUR BUSINESS, AND THE STATEMENTS WHERE UNFOUNDED, YOU CAN PRODUCE A LAW SUIT ON HIM AND HIS PARTNER, I KNOW IN MOST CASES YOU WOULD NOT DO THAT, OR ANYONE ELSE FOR THAT MATTER, BUT LET ME REMIND YOU THAT THEIR IS A CASE PENDING RIGHT NOW AS WE SPEAK WERE A AUCTIONS HOUSE WHICH I WON'T NAME, NOT YAHOO, IS UP TO THEIR KNEES IN LEGAL PROBLEMS RIGHT NOW, ALONG WITH ONE OF THE BIDDERS, BECAUSE STATEMENTS WERE MADE ON THE DEALERS ACCOUNT COMMENT AREA, AND THESE STATEMENTS EFFECTED FUTURE PROJECTED SALES... AND ALOT OF PEOPLE RIGHT NOW ARE LOOKING AT THIS CASE TO SET A STANDARD FOR THE INTERNET AUCTION HOUSE'S... AND THE AUCTION HOUSE IS BEING SUED FOR THIS REASON TOO, THAT EVEN THO THE STATEMENTS WERE UNTRUE, THE MAIN THEME OF ANY AUCTION HOUSE IS WHEN A NEGATIVE FEEDBACK IS POSTED, IT STAYS THEIR, EVEN IF THE PERSON CHANGES HIS OR HER MIND, AND POST A POSITIVE FEEDBACK, IT IS STILL THEIR FOR PEOPLE TO LOOK AT. AND WHEN THE DEALER REQUESTED THIS BE TAKEN OFF, THE AUCTION HOUSE DIDN'T COMPLY WITH HIS WISHES... IN EITHER CASE, REMEMBER DON'T TAKE THIS PERSONALLY... THE PERSON WHO DID THIS TO YOU DIDN'T HAVE HIS OWN COMPUTER OR INTERNET SERVICE, YOU CAN READ BETWEEN THE LINES, HE IS PROBABLY SUFFERING WORSE THAN YOU ARE. TRUST ME... HE WAS TAKING HIS TEMPER OUT ON YOU, NOT BECAUSE OF THE AUCTION, BUT BECAUSE THEIR ARE SOME PROBLEMS MAYBE IN HIS OWN LIFE RIGHT NOW, AND HE JUST VENTED HIS EMOTIONS... I KNOW IT IS NOT FAIR... WHAT IS IN LIFE !!! LOOK PAST THIS... AS FAR AS YAHOO IS CONCERNED... AGAIN, WHEN I DEAL WITH THEM THEY RETURN MY MESSAGES... NOT WHEN I WANT, BUT THEY DO... AND FOR THEIR STATEMENT YOU SAID THEY MADE TO YOU...THE EMPLOYEE WHO E-MAILED YOU MAYBE DIDN'T DO THIS WITH YAHOO'S BEST INTEREST IN MIND... RICHARD [email protected]
posted on May 20, 1999 02:01:00 PM new
Startrek, It looks like somebody at Yahoo finally read the comments made by this person, they still have not done anything, but they have acknowledged there is a problem. This is their lattest Email.
Thank you for reporting this problem.
We have a procedure for handling these issues based upon a complaint. We must go through certain steps, but we ask that you continue to report any problems, so we may take action if the abuse continues after the warning has been given.
In this case, we are following our procedure. If the user continues to abuse the auctions site, we will be sure to deal with them in an appropriate manner.
Thank you again for taking the time to write to us.
