posted on October 6, 2001 06:15:31 AM new
Hi,
I was wondering if you had to cancel an auction (which I did) is there a way to get a refund for the listing fee? It was only up for 24hrs. Thanks! Just wanted to know if theres a way or if I'm out of luck...
posted on October 6, 2001 07:13:18 AM new
I believe you are out of luck. As far as I know, the only way to get a refund is for a non-paying bidder using the complaint process.
posted on October 6, 2001 07:18:59 AM new
According to Yahoo the listing and feature fees are non-refundable. However, I have gotton a refund for auctions I cancelled due to a technical "issue" yahoo was having with their picture servers. I cancelled before I read the "no refund" policy. I sent an email to [email protected] and explained exactly why I had cancelled and I was given a refund after about the 10th email!!!
posted on October 8, 2001 09:01:43 PM new
I have never had to cancel an auction yet at Yahoo - I usually catch the important stuff by previewing it before I submit it.
BUT I do encourage sellers to email Yahoo support and ask for a refund if anything goes wrong. I edited an auction listing after someone had bid on it a while back, and somehow the option to take personal checks got turned on, and the option labeled "Seller Ships On Payment" got switched to "Seller Ships At Auction Close". I emailed Yahoo support and after about 2 or 3 emails back and forth, I was given a $5 credit, which was great considering this was an auction that only cost less than $1 in fees total.
Also, I have had success in getting them to change prefabricated search links. They have a "Buy Now Special" page which features links to searches that show various types of items that have a Buy price on them all across various Yahoo categories. I noticed the link on this page for videotapes was rather ineffective for both video tape sellers and buyers. It was doing a search for something that had the words "video tapes" literally IN the auction title. I indicated in my email to support that it would look rather silly to put that in one's title, if the auction is already in a category labeled (in part) "Video Tapes > VHS". So now the search has been changed - before it was showing maybe 20 or 30 items that actually had "video tapes" in the title, now it shows (AFAIK) nearly all the videotapes available with a Buy price on their site (last look was over 1,400 tapes).
I tried to take a very step by step explanatory attitude in the email - I didn't just offer up a change with no justification. I also indicated that really it does both buyers and sellers a service, to show the maximum number of correct search results.
IMO, the support may take a little while to respond, perhaps longer than the time period indicated, but I do get the impression someone does read each email eventually.
Yahoo ID: grantje
posted on October 10, 2001 01:48:10 PM new
Why did you cancel it? Could be you could ask for refund depending on the reason. Of course if your only out a few cents probably not worth the bother!
'ladele' here only
posted on October 10, 2001 02:39:42 PM new
Thanks for the suggestions, hopefully something can be done. I listed them then had to cancel them about 2 hrs later after that. I had to cancel them because I incorrectly described them, I discovered some flaws in the item and decided to just sell them at a yard sale I'm having sunday. But thanks again for the suggestions
