posted on July 18, 2000 01:58:29 PM new
I won a Yahoo auction on Sunday and have not yet been contacted by the seller. I sent an email requesting payment information. Seller has good feedback. What else do you do on Yahoo to make contact? Is there a way to pull contact info?
posted on July 18, 2000 02:18:40 PM new
Yahoo will not give out any users info. All you can get is the other parties email add IF you are their bidder or seller.
The only thing you can do besides email is post feedback asking if there is a problem. Any feedback rating can later be changed to good or bad depending on the transaction outcome so you could leave a neutral for now.
Otherwise you can try entering their email add on a seller search in eBay. If they are a reg user there you can pull eBays contact info.
posted on July 18, 2000 02:27:19 PM new
Give the seller some time. Sellers are asked to contact buyers within 3 working days. You should not be worried before Thursday.
posted on July 18, 2000 03:18:39 PM new
Just because a site says contact within 72 hours doesn't mean a seller should wait 71 hours and 59 minutes to make contact. Of course I am waiting. But I do expect contact from a seller sooner than this.
I am not worried. I can live without this widget. I just hate to have a completed auction hanging without contact. Especially on a borderline auction site like Yahoo.
This is one way that buyers accumulate bad feedback -- by waiting on careless sellers.
Valerie
Thanks kasmoon, I'll compare with eBay.
[ edited by valeriet on Jul 18, 2000 03:26 PM ]
posted on July 18, 2000 03:25:49 PM new
Thanks kasmoon! they were registered on ebay exactly the same as yahoo. I pulled the info and now I hope that will be enough, since they will get an email that I pulled it -- hopefully they'll make the connection. If not, I'll call next weekend.
posted on July 18, 2000 04:48:31 PM new
I only had a couple of sellers been difficult to contact. One was worth the wait--something hard to find, the other an expensive nightmare. If they don't contact you, send an email stating that you won't do business with them because of their defaulting on the transaction--I do not believe there is reason to neg them, loss of business is quite sufficient. There might be a problem, but it is up to them to stay in touch.
No one should have to wait around. If I am in a store, I expect my business to be acknowledged promptly--auctions are no different.
posted on July 18, 2000 05:27:10 PM new
Give the guy a break for a chance. As a high volume seller, I deal with countless e-mails everyday. Who knows what could go on with the seller right now?. Its not like you are out of some money.
Besides if he is not so interested in your money, don't bother with him. Why give money to a seller who isn't interested in it in the 1st place. So I would suggest to just wait. Don't have all these eBay mentality. A lot of problems can be avoided if one some common sense & patience. Look at all the worthless battles that has been fought over the eBay chatroom when people just want things now & now.
posted on July 18, 2000 07:04:07 PM new
Valeriet
I just remembered something from long ago. Yahoo has a seller option of entering your own message in the letter the winner receives from Yahoo. As I recall it's near the bottom of the letter, something like 'the seller has included this msg...'
I got one once that said in that section "simply send your payment to (name & add) I will not contact you seperately."
It is rare but check your Yahoo EOA notice to see if he uses that method. Personally I don't use it because I wouldn't expect the bidder to read beyond the top part that says "you won".
posted on July 18, 2000 07:35:30 PM new
KASMOON, I didn't know that. Thanks for the tip, it may come in handy one day...
VALERIET, I agree with you. It's really frustrating when a seller does not contact you in a timely fashion. I once dealt with a seller, one of my first purchases on eBay, that I will NEVER buy from again. They sent me one form e-mail, and that was it. Sure, we all use form letters for our EOA notices, but when a buyer sends you e-mails asking questions or would like clarification on something, the seller should either answer the e-mails, or don't post so many auctions that you can't handle them! I felt like I had bought something from a wall, and was trying to talk to a wall, it was ridiculous. The only good that came out of it was that it made me a very attentive seller right from the start. I always send my EOA notices within a few hours (sometimes a few minutes) after the auction closes, answer all e-mails from buyers, and always send e-mails to let buyers know when I receive their payments and their item has been sent. That's the way I like to be treated when I buy something (to be kept informed!) so that's the courtesy I extend to my buyers.
posted on July 18, 2000 10:56:12 PM new
kasmoon: I have read and re-read the email from Yahoo. Nada
mballai: You don't think this is a reason to neg a seller? Don't you neg a buyer if they don't complete a transaction? (After all, you're not out any money!)
comic123: Who knows what's going on with the seller right now? Who knows what's going on with deadbeat buyers? I don't need to know. The facts speak for themselves and that is what my feedback will be based on.
Maybe that's why Yahoo has so many deadbeats. Everybody is so soft on negs. C'mon! I hold a seller to a higher standard than a buyer. They should be driving the process.
Anyway, I think it is all under control. I have contact info and next weekend, if I haven't yet heard, I'll call. Then go from there. Feedback will be fact-based.
posted on July 19, 2000 12:06:00 AM new
MY GOSH, y'all are ready to guillotine the seller, and his auction only closed two days ago!
We all TRY to email our high bidders ASAP, but JUST MAYBE he/she has had an emergency....like a heart attack, or a spouse that died, or a child in a car accident, or a parent with a stroke, or a business emergency, or a house fire, etc., etc. He/she MIGHT have been called far from home with no access to the internet or his mailbox, or could be having email problems he's UNAWARE of, or could simply have gone on vacation and forgotten to end his auctions before leaving (Heaven forbid!).
Valerie, maybe it's best you remain on ebay and avoid using Yahoo, the "borderline auction site," as you so condescendingly put it. I like to think one of Yahoo's strengths is users who aren't so quick to judge everyone.
posted on July 19, 2000 02:17:40 AM new
granee: Not condescending, just realistic. My auctions are on Amazon (the other borderline auction site).
I just think it's funny how everyone jumps to the defense of a seller, but wouldn't put up with stuff like this from a bidder. Of course something could have happened. And maybe the bidder's computer did die and they couldn't get email for two weeks, and maybe the bidder's whole family is in the hospital after eating some bad clams, and maybe the bidder has sent 5 emails and they just haven't arrived yet... I still give the bidder a bad feedback after 30 days of no pay. Sellers deserve the same.
You do know, don't you, that if a bidder runs into a bad seller, they may never bid again. That can hurt your business. I guess it depends on what you're after. Personally, I am not out here to make friends. I am making my living. Sorry if that sounds serious to you guys... it is serious to me.
Thanks for your help, those that did.
Others, thanks for reminding me... [things I needed to remember]. Now you can get back to playing "auction" and "the summer of love".
Peace,
Valerie
[ edited by valeriet on Jul 19, 2000 05:02 AM ]
posted on July 19, 2000 08:15:33 PM new
porcelaingirl, you should always ask the questions before bidding. Most good sellers have good description for each auction. The ones that put one liners, why even bother bidding.
I can't believe that Val is ticked off, that the seller e-mail 60 hours after the end of auction. Some of us do have lives outside of auctions & AW. I know its hard to believe but believe some of those weaker human beings do need sleep too. I know, what a bunch of saps ehhh.
Let me give you one crack pot I had to deal with. Bidder won an auction at 11pm. E-mailed me immediately. Send me a 2nd e-mail at 2.00 am asking me why I have not e-mail him or replied to his e-mail. He e-mailed me twice more before I finally got into office which was at 9.00 am the next morning. Can anyone see anything wrong here.
Some of us really run a business & deal with hundreds of orders a week. I tell everyone including my beloved Paypal customers that occasionally I have a backlog of orders. Deal with facts. I know some of you have 2-3 auctions running a week & can handle e-mails at 2.00 am in the morning & have the time to check your auctions/e-mails 20 times a day but some of us run a ship like Amazon.com. Yes you are buying from a business not some housewife who is selling online part time & who is real eager to check her auction every 10 mins. Some of us also rest on Sundays. I know, we are slackers but what can we do we have other responsibilities.
posted on July 19, 2000 09:45:48 PM new
WHERE do these people COME FROM?????????? I haven't seen such an attitude since my teenage son told me, "What's it to ya??"!!!!
Valerie, you said, "I just think it's funny how everyone jumps to the defense of a seller, but wouldn't put up with stuff like this from a bidder." Put up with WHAT from a bidder? No email in 2-1/2 days???????? If we all negged with such IMPATIENCE, the feedback boards would be a battleground!!
"Not condescending, just realistic." you said. Well, that's a matter of opinion. I know condescension when I see it....all I have to do is read the posts by --- and ----------------- on the AW ebay boards and the superior attitude OOZES.
Then you said, "Personally, I am not out here to make friends. I am making my living. Sorry if that sounds serious to you guys... it is serious to me....Now you can get back to playing "auction" and "the summer of love"....I'm outta here. You guys scare me."
I guess all of us who are flippant friend-seekers playing auction should be quarantined, since we scare all those serious people making their living on the auctions.
posted on July 20, 2000 10:47:45 AM new
Something just struck me as I was reading this thread....I didn't see anyone mention that some sellers are houswives........and not all housewives live on the internet. Just my 2 cents worth as it struck me a little odd that everyone seems to assume that everyone who lists on auctions are professional sellers....or housewives who have time to check their e-mail 20 times a day. But it would be an interesting thought if everyone who bid on an auction were a professional bidder......that way we could raise our expectations bidders.......
