chainletter
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posted on October 21, 2000 04:34:57 PM new
Grrrr! Yahoo has been absolutely no help with my problem with a seller! It's been over a month and the seller has not sent the items I had won from him AND after two week of not responding to e-mails, he finally responds saying he refuses to send a refund.
Yahoo wont help, PayPal wont help me since the buyer protection only covers purchases of $25 or more (I send this jerk $19 using PayPal). I'm sure someone out there has had this problem before? How in the world will I be able to get my money back?! Help!!
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auctionee
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posted on October 21, 2000 04:56:00 PM new
The PayPal buyers protection guarantee reads:
Buyers who pay with PayPal are protected by X.com's Buyer Protection Guarantee. If you purchase an item from a Verified Seller and do not receive your purchased goods, you are entitled to a full refund of the purchase amount up to $5000 per year. You may check the verification status of a Seller on every confirmation page before you Send Money. The Buyer Protection Guarantee applies whether you pay with a credit card, checking account, or funds in your PayPal acount.
If the seller was verified, you should be covered as the guarantee states nothing about a $25 minimum. If the seller was not verified or if there is actually a hidden $25 minimum, and if you paid by credit card, you can always try initiating a chargeback with your credit card company.
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fountainhouse
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posted on October 21, 2000 05:50:42 PM new
Were the funds in your account already -- or did paypal initiate a charge on your credit card?
If it's the latter, it would just be a matter of notifying your CC company that you're initiating a chargeback.
If it's the former, I'm sure it gets a little muddier, especially in light of paypal's propensity for twisting the rules to suit their needs. Comb the TOS to know for sure, as I'm sure it's literally buried in all the jargon.
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chainletter
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posted on October 21, 2000 06:06:56 PM new
auctionee and fountainhouse:
Thanks for the response!
After filing a complaint with PayPal, they sent me a pretty lengthy e-mail stating that in fact, "there is a $25 minimum transaction amount that must be met prior to filing a Buyer Protection claim."
fountainhouse:
Since it had been over a month since I had paid for the seller's items, my credit card was charged and I had already paid off the bill.
But thanks to the both of you for informing me about contacting my CC company . For some reason, I didnt think they'd honor payment problems regarding auctions.
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SPEEDTICKET
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posted on October 22, 2000 09:07:10 AM new
what is the name of this seller on yahoo ?
K MCDONALD
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chainletter
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posted on October 22, 2000 12:28:49 PM new
The seller is not K MCDONALD. I can e-mail you with the seller's username. This person definitely does not know how to do business with people.
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yisgood
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posted on October 23, 2000 09:19:35 AM new
Even if you already paid your CC, you can still do a charge back. Just explain that you did not receive the item. You have at least 60 days. What I have learned is that it is best to deduct the amount from your outstanding bill because my CC once had the gall to write that since I paid, they can't do anything. I just deducted it from my next bill and said "now I didnt pay - so do something." I also added that if this was their attitude, I would argue every charge and withhold payment until I was sure that the items worked, since they made it clear that once I paid I had no options. They got me the credit.
http://www.ygoodman.com
[email protected]
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chainletter
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posted on October 28, 2000 10:41:25 AM new
yisgood:
My credit card company was great about things and gave me a charge back
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yisgood
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posted on October 28, 2000 04:36:35 PM new
Great. Now I suggest you empty and close your PP account because PP will do it for you. And if you gave PP your bank account, talk to your bank about denying them permission to access it.
http://www.ygoodman.com
[email protected]
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sadie999
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posted on October 28, 2000 04:41:59 PM new
yisgood,
^5 on how you handled your cc company! Made my day.
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chainletter
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posted on October 28, 2000 07:09:29 PM new
yisgood:
I'm a little confused as to why I should close my PayPal account now?
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yisgood
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posted on October 28, 2000 07:29:01 PM new
Chainletter: PP has warned that if you do a chargeback without going through them, they may restrict your account. This will allow others to pay you but you will not be able to access the funds. I wouldnt want my account open under those circumstances. Based on other posts here, they might even go into your bank account. My philosophy is once you get them mad, you must be ready to jettison them entirely.
Sadie999: My father taught me years ago that the best defense is to reverse the argument and show the other side what happens if you follow their own logic. When I accepted CC directly, a customer once tried to charge back a laser printer that I had shipped him and had a signed UPS delivery slip. My bank tried to argue that maybe his son had ordered it without his permission and if he was insistent, the charge back would be accepted. I said I would be delighted to hear that because I also had one of their credit cards and I also had a son who would love to order a bunch of stuff and not pay for it. You'd better believe that charge back was denied.
http://www.ygoodman.com
[email protected]
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chainletter
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posted on October 28, 2000 08:12:31 PM new
Oh my, this is getting pretty ugly now. In PP's "cancel account" section, it states:
"Close Account
If you close your account you will not be able to reopen it or open another account. All unclaimed payments and pending money requests will be automatically canceled. A check for the balance of your account minus applicable fees will be sent to your street address. "
Has anyone been able to recreate a new PayPal account after canceling a previous one? I also sell on Ebay and not allowing buyers to use PayPal would be a real bummer.
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gem10a1
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posted on October 30, 2000 11:16:44 AM new
If and whenever you are ripped off...
USE this form.. And Tell the ripper-offer that you are reporting them
https://www.ftc.gov/ftc/complaint.htm
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chainletter
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posted on October 31, 2000 10:41:16 AM new
gem10a1:
The ftc complaint form is only good for getting the fustration off your chest. I filled out a form a week ago and all they sent me was a list of online auction policies and some extra information. It's great when you want to be heard, but for small little auction problems, it is only as good as getting the comfort of knowing that someone else knows.
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