posted on December 11, 2005 03:00:00 PM new
I subscribed to vedio gallery yesterday. It is not working as it supposed to be. I am not very happy, here are some issues.
1) customer service email contact is not working at all. It waste my time and frustrated me. It is not fair that I have to pay to get my questions answered.
2) It immediately charged to my debt card for my gold subscription, TWICE. As I said, email is not working, I have no way to communicate with them.
3) I saved my setting and asked to show the gallery on top of the auction description, but all gallery are actually at the bottom.
4) I am a power seller with about 700 items active at any time. I guess they are going to charge for that many items, but the gallery only shows less than 30 items. what is the problem. Where are all other items I have to pay for the service and not showing in the gallery.
5) I am considerring canceling the service due to the lack of customer service and technical support. I hope this whole thing is not a cheap operation run at someone's garage.
posted on December 11, 2005 03:50:49 PM new
Hi there,
I will address your issues in order:
1. I apologize for the problem earlier with the Email form on our website. We were having a technical issue, and this has been resolved.
2. I only see one charge for the Gallery, in the amount of $6.95, in account 'stiger'. Are you sure you were charged twice? If so, you may have inadvertently activated another account.
3. Did you initially have your preferences set to insert the Gallery at the bottom? When you change your preferences, it will only apply to new listings imported after the preference is changed.
4. To address the number of items showing in your Gallery, in order to optimize page load time for your buyers, the initial set of items buffered and displayed in the Marquee Gallery is limited to 24 per category, shown in closest to close order. This is necessary in enabling the Gallery to load quickly on the auction page so that your buyer won't experience a delay. Your buyers will still be able to browse through all items in each category by using the arrow keys to the left and right of the Marquee display. If you would prefer an interface that will display all items via a page-by-page interface instead of an automatically scrolling marquee, you can switch your Gallery to the "Basic" skin.
I hope this answers your questions. As an aside, we do have some volume pricing plans available. Your Gallery counter is already at 646, so you do qualify for volume pricing. Please email us using the Email form, and let us know how many items on average you typically list on a monthly basis, and we will give you a quote.
posted on December 12, 2005 05:50:24 PM new
My debt card was charged twice of $6.95. I am very unhappy about your product. I have to pay for 1500 products per month even at any time only 24 items are showing in the gallery. most items I will be charged for will never be shown in the gallery. I want to cancel my account and get my subscription fees back because I only tried this servive for 2 days. Also another reason I am not happy is that nobody answer email at all.
posted on December 12, 2005 06:27:27 PM new
Hello,
We have received your emails but have not yet sent the response, as we are checking with the billing department on a couple issues with your bill. Sorry for the delay.
posted on December 13, 2005 07:32:38 PM new
please communicate with me. I have sent several emails. Does email work? I asked what the pricing for 1500 items per month. what is the procedure to cancel service, what do you charge for trying your service and not satisfied.
posted on December 14, 2005 06:50:45 PM new
what a POS service. no email, no phone to call, no communication. What kind of a company is this? so unprofessional to do business.
posted on December 17, 2005 09:59:49 AM new
Half of my gallery items has no photos in it, and it says all those items were removed from ebay but they are not. I don't know what items you are putting in the gallery.
I am really mad about your product. Please cancel my subscription. I am going to call my credit card company to block any possible charge to my card from you. Also you double charged my card, I will ask them to charge back to you.
Please, if this company is run by human beings, please respond like a human being. Your email won't work, this message here is the proof that I request to cancel the damn service.
posted on December 17, 2005 11:12:57 AM new
Hello,
The gallery imports all active items on eBay. If there are some in there that state they were removed by eBay, you will need to check on those items with eBay as they usually email when they cancel auctions to let you know what the issue is. These items were likely imported prior to being ended by eBay. We can easily remove those items when a list of them is provided to us.
We have disabled your gallery plan so you won't be charged for that anymore. We have responded to your emails, and you have responded back to the last one that was addressed by the billing department, however you have indicated several times that we are not responding to your emails so I am not sure if there is more than one person responding for this account. You do have one email in that requests cacellation and a refund -- the billing department will address this (I am not authorized to make decisions on refunds). In the meantime I have removed your other post requesting cancellation since we've addressed this issue here and it will be addressed via email.
Regards,
Sonya
[ edited by SonyaCS on Dec 17, 2005 11:14 AM ]
posted on December 17, 2005 01:51:54 PM new
It will be a shame to charge to people who tried your product for less than a week and completely unsatisfied. You did replay to my email, but several days late!
posted on December 17, 2005 06:19:19 PM new
Hello,
We understand that you are not happy with the email response time, since you have repeatedly let us know that you are not happy with the email response time. We are generally within 24 hours or less with email however as mentioned earlier in this post we let you know that we had a technical issue with email the first time you wrote us, and then I let you know that we were checking with the billing department regarding your bill and that is why we were late with a response regarding the charges. You will hear back from billing on Monday at the earliest regarding potential refund.
Have a good weekend -- please let us know if you need assistance with anything else.
Regards,
Sonya
[ edited by SonyaCS on Dec 17, 2005 06:21 PM ]
