posted on December 21, 2004 05:11:36 AM new
I switched the gallery plan this month from 200 to 100 listings 2 days after i got billed for the gold plan. It doesn't show any refund on my statement and still says that i have 200 listings with to go.
When does my downgrade take effect?
posted on December 21, 2004 10:51:14 AM new
Hello,
I can see that the switch was made -- it may take a day or so for your statement to reflect the new Gallery plan. For future reference, if you need to change a payment plan, it is best to do it the day before your billing cycle date to stop the plan you want to get out of from being billed to you. Regarding the gallery gold plan, you may request a refund for each line item by taking the following steps:
1. Go to My Account -> Online Statement. Locate the line item for the charge, and highlight and copy the Ref ID number.
2. Open a separate browser window. Paste the below URL into the browser's address bar. Note that this URL can be found on our site by clicking the "Got questions about this statement?" link on your statement, and scrolling to the "Does Vendio provide refunds?" section.
Paste the Ref ID from your statement into the form, and proceed to submit your refund request. We will be handling refunds on a case-by-case basis, so please be as clear and concise in detailing the problem as possible.
