posted on January 21, 2005 06:54:36 AM new
Hi I,ve subscribed to the vendio gallery service .36 hours have passed ,and I,ve contacted you twice via email ,no response. Does this work on ebay.co.uk , or is it a US service only. Thanks from Howard.
posted on January 21, 2005 10:29:16 AM new
Hi Howard,
The Vendio Gallery is compatible with eBay US and eBay Motors (including eBay Stores listings.) At this time, the Gallery is not compatible with any of the eBay International sites, however, we will log your request for consideration.
If you signed up for a Gallery and you are listing on an International site, you should go ahead and cancel the Gallery. To do this, go to My Account -> My Service Plans. Click the "view other plans" link in the Gallery section. Scroll to the bottom of the page and click "discontinue your Gallery plan." You may request a refund for the Gallery fees by using this process:
1. Go to My Account -> Online Statement. Locate the line item for the charge, and highlight and copy the Ref ID number.
2. Open a separate browser window. Paste the below URL into the browser's address bar. Note that this URL can be found on our site by clicking the "Got questions about this statement?" link on your statement, and scrolling to the "Does Vendio provide refunds?" section.
Paste the Ref ID from your statement into the form, and proceed to submit your refund request. We will be handling refunds on a case-by-case basis, so please be as clear and concise in detailing the problem as possible.
Please let us know if you have any other questions.
It actually is mentioned at the bottom of the Gallery Promo page in bold, under the sign up button.
Have you been writing us? We have a response time of under 24 hours. If you have written for support but haven't gotten a response back from us, please let us know if you used the Contact Us form and if the return email address was your primary email on file or a different one.
