posted on August 19, 2005 11:15:56 AM new
Occasionally a buyer will leave a comment during checkout, which is indicated by a yellow and red exclaimation point icon in the post sale list. Clicking on the icon brings up the comment and a section entitled "notes", with a check box labeled "acknowledge receipt" and a button entitled "update".
I am assuming the buyer gets your notes as a response when I check "acknowledge receipt" and then "update." Is this correct? I have Sales Manager IE but not Customer manager, if that makes any difference.
Thanks.
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Lynn Phillips
Typing Monkey Apothecary
403 Corrine Street
Pineville, LA 71360
http://www.typing-monkey.com
[ edited by typingmonkey on Aug 19, 2005 11:16 AM ]
[ edited by typingmonkey on Aug 19, 2005 11:17 AM ]
This field is for your own notces, you are not sending a note back to the buyer in this section. You would need to manually email the buyer if you needed to relay any additional information as a result of their note left in the checkout process.
