posted on November 14, 2005 10:30:45 AM new
Hello,
If you archive the item, that will remove it from Checkout -- essentially voiding the order. You can go to the item in inventory and increase the quantity available by 1.
If you have been charged final value fees you can request a refund using the refund request form, which is accessible through the FAQ in the Online Statements section (let me know if you can't find it).
posted on November 16, 2005 05:36:47 PM new
Hi, can you link me the form also? Approximately 5% of all our "sold" items are unpaid, im sure that would add up to a couple of bucks if I can get reimbursed from vendio
posted on November 17, 2005 09:43:42 AM new
Hello,
In the event of a non-paying bidder, you may request a refund of the final value
fee (please be aware that the listing fee is not refundable.) In order to qualify for the refund, you will need to provide proof from the auction site that you had a non-paying bidder to get a refund to your account.
As proof, we will accept a copy and paste of the line item from your eBay statement, showing the refund from eBay. You may copy and paste it directly into the text field in the refund request form, available at:
posted on November 18, 2005 04:14:24 AM new
Hi Christopher,
I went to the link you provided and it said for me to enter in the reference number of the item I want a refund for. Is there a form to enter in the ebay auction # instead?
