posted on December 16, 2005 01:52:15 PM new
I have a paypal payment on item # 7205457261 that had a problem with the paypal payment. The payment doesn't show the shipping charge in Vendio so it looks like they paid too much. On the invoice it shows "n/a:0" as shipping.
I'm going to enter the shipping as a charge to get to balance and ship but I was wondering why it did that. Thanks!
posted on December 17, 2005 05:34:57 PM new
I just assumed they used Vendio checkout to get the total amount with shipping. But how could they have the total when they didn't select the shipping option? Somehow paypal had the shipping amount but in vendio it says no carrier was selected.
posted on December 17, 2005 06:07:02 PM new
Hello,
It is hard to say what happened exactly -- you can go through the checkout partially and find out what your total is before confirming it, and then go to PayPal and make a payment. That is what I am guessing what happened because when it says 'no carrier selected' it means your customer has bypassed Vendio checkout, paid you directly through paypal or ebay, and the IPN has recorded the payment information into your post sale.
You can change the 'no carrier selected' by unchecking step 2 in post sale, clicking 'edit', and selecting the shipping carrier. Then you can reselect step 2 in post sale.
