posted on February 27, 2006 09:38:08 PM new
Hi everybody
We've moved to vendio last month, and the transition period was smoother than we thought. After we've moved, our stats showed that customers started using insurance much less than before.
When I try to choose optional insurance with calculated rates, vendio gives an error since we've fixed shipping rates. Then I set fix insurance rates, and it adds up too much for multiple purchases. Is there any way other than manually fixing optional insurance rates before the buyer pays?
Checkout question: Buyer purchased 1 item, then paid for it. Then he's purchased another item, and asked for combined S&H discount. Then our shipping staff combined the order, now buyer says he sees the total rate at the checkout (even though we've played with charge/credit to fix the total amount). Our final solution was; buyer sent a seperate paypal payment, and we've manually marked the order all paid. How can we solve similar issues in the future? (multiple purchase, some items paid, some not paid, combined into one order).
Vendio saved us a lot of time (especially with auto launches). It still needs some improvements, but so far it's the best ebay software we've used.
posted on February 28, 2006 07:47:21 AM new
We have another urgent question;
There are many paid items don't show as paid at Vendio. Our shipping staff just realised it, and now we're going through "my ebay" to check each item manually. We've redirected the ebay checkout system to vendio, and it was supposed to show items as paid, even though the customers didn't use vendio checkout (or I thought so).
posted on March 1, 2006 10:08:45 PM new
I wish we had answers to our questions, because we're having more checkout problems.
Another example:
Buyer purchases 4 items;
6851699481, 9106493294, 7391715397 and 7393059766. First item (6851699481) doesn't show up in vendio for some reason. Buyer wants to pay, and since the first item doesn't show up, we can only combine 3 items, then we add a charge for the first item, and send WBN. But buyer still sees the total for only 3 items (doesn't see the extra charge).
In a similar situation how can we adjust the invoices before sending WBN to buyer? (something similar to ebay checkout's additional charges section which was very easy).
also looking forward to receiving answers for my other questions.
P.S. Do we have to sign up with a plan and pay for customer service in order to get faster answers to vendio related questions?
Insurance : If your going to offer calculated insurance options and fixed price shipping costs - you will need to disable the eBay checkout details.
If you do not specify eBay shipping/checkout details you can mismatch fixed shipping with calculated insurance, but if you enable the eBay checkout/shipping the would have to be both calculated or both fixed.
In the listing form go to the site specifics tab and click to edit the checkout section.
Change from 'I am specifying....' - to 'I am not specifying...' and save the change.
Combined orders : The way you have been doing it should be fine. When you use the system to apply a credit or debit, the buyer won't see these adjustments on the initial page showing the items they won - however once they click to confirm their order and go to the final page showing the amount due, all of the credits/debits will appear alongside your wording.
posted on March 2, 2006 12:31:51 PM new
Thank you for the answers. I'm still waiting an answer to my second post. Many items showing as not paid even though they are paid. Is this a vendio glithc, are we doing something wrong?
Another problem. We had a buy it now (fixed price) 5476606746 today. After a few hours, it's still at closed items showing as "closing" and didn't move to post sale. Therefore we cannot send an invoice. how can we fix this?
There was an error with the Vendio-PayPal IPN system that stopped some items from being marked off as paid. The engineering team did find the cause and has corrected it, so items closing/paid since then should be marked as paid properly.
As for the item showing as 'closing' - try placing a checkmark beside this listing and use the 'refresh' button built into the 'all closed' page.
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