posted on August 26, 2007 08:15:56 AM new
Please help. I am getting errors on many of my items that I am attempting to list on ebay. I am getting this error: Error 240: The item cannot be listed or modified. There is no reason that ebay won't allow this item to be listed. Some of my similar items are listing fine while many aren't. Please help quickly if possible. Thanks so much.
There are currently several known scenarios that may result in error 240. As of November 29, 2006, eBay has placed some restrictions on certain name-brand items.
The first thing you should do is go to Sales Manager, click into the pending errored listing, and click the "eBay Preview" button at the bottom of the screen. If your items are falling into the "restricted" list, this will return a more specific error or warning explaining what you need to do to eliminate the error. Below is listed more detail on the restrictions:
1. If you are listing items that eBay has identified as "particularly susceptible to counterfeiting" (eBay has not published a list of these items at this time) you must be Paypal verified. You do not have to offer Paypal as a payment method, but you are required to go through the verification process.
2. eBay is conducting "seller reviews" of sellers who are listing items on the anti-counterfeiting list. eBay may restrict the sale of certain items by seller. Please contact eBay directly for more information if you suspect that you might have been restricted from selling items.
3. eBay has banned 1 - 3 day auctions of items on the anti-counterfieting list. If you are receiving errors on 1 - 3 day listings, please try extending the duration.
4. eBay is restricting cross-border trade on items on its anti-counterfeiting list. Sellers in the U.S., Germany and UK may ship such items worldwide except to Hong Kong and China. Sellers in English-speaking countries can trade such items freely with each other. But sellers in China and Hong Kong may not list these items on their local sites or on any other eBay site. If you have specified worldwide shipping or shipping to Hong Kong/China, please try revising your shipping to eliminate these locations.
Below is a link to the AuctionBytes article pertaining to this issue:
If you are certain that your errored items are not affected by the these restrictions, listed below are several more issues that can result in error 240. Please check the following:
1. The most common cause of this error is that eBay has updated the password you have on file with them or has placed a block on your account. You may not be able to "see" the block when you log into your eBay account, and their CS reps may tell you that the account is fine (however, you will still not be able to list.) The first thing you should do if you are receiving this error is to take the following steps:
- Click on the "site map" link at the top of the eBay page.
- Scroll through the "Services" section (top of middle column.)
- Click on the "I forgot my password" link (located in the middle column.)
- After entering your eBay ID on this page, bypass the "secret question" and click the "send me password instructions" link near the bottom of the page. An email will then be sent to you from eBay with instructions on completing the password change.
Once you have successfully changed your password at eBay, you will need to update the password on our site. To do this, follow these steps:
- Go to My Account -> Auction Site Accounts. Click the "edit" link next to your eBay ID.
- Enter your new password.
- Save the changes.
Note that if you update your eBay token on our website and you still receive error 240, you may need to change the password on eBay, then go through the process of updating the information on our website again.
If you continue to receive error 240 after changing and updating your password, please try launching a test listing on eBay directly. If you are able to do so, there may be another condition resulting in this error.
2. The second most common cause of this error is that you are offering a payment method that is banned (such as Greenzap, e-gold, StormPay, auctionchex, Western Union, cash, etc.) in the eBay marketplace.
In this case you will need to revise your listing by removing the banned payment method. This includes any text reference to the payment method, so please be sure to check your payment options under My Account -> Global Preferences, as well as the Custom Payment Note and/or other custom text fields in your preferences.
For more information on the eBay Accepted Payments policy, please reference the following link:
3. You are attempting to list another type of item that may have restrictions. For a list of eBay restricted and prohibited items, please reference this URL:
http://pages.ebay.com/help/policies/items-ov.html
4. You are flagging your item as an 'Easy To Buy' item, but you have not specified the listing format to be fixed-price. 'Easy To Buy' items must be fixed-price, and other restrictions may apply. Please change the format of your listings to be fixed-price, or remove the 'Easy To Buy' code/reference from your listing descriptions.
5. The spending limit on your eBay account has been exceeded. To determine if this is the case, please go directly to eBay and launch a new test listing. eBay will notify you when you attempt to submit the listing if the problem is related to this.
6. Your listing may violate eBay's Inappropriate Links policy. Per eBay, sellers may not link to sites that encourage buyers to place their eBay bids through a site other than eBay. For more information on eBay's Links and Credits guidelines, please go to the following URL:
posted on August 26, 2007 01:01:57 PM new
Thanks for your reply Nathan. I am totally stumped. I have been through your list and can't figure out what is causing this. I listed several Columbia items today and only a a few actually listed without error. Is there any way you can look in my error listing (page 5 ~ maybe the last one) to see what is causing it? I can't find a link to preview it on ebay as you suggested and there is no item number since they keep getting errors prior to listing. I am desperate to get this fixed so your help is very much appreciated! My only guess is that maybe Columbia Sportswear was added to ebays counterfeit list and they are only letting me list 50 or so items at a time? Kathy
posted on August 26, 2007 01:17:35 PM new
Hello Kathy,
Here is the full text of the error that eBay is returning:
"In order to maintain a safe trading environment, selling limits are occasionally placed on accounts listing items that are reportedly favored by counterfeiters. At this time, you are limited in the number of items you can list (or revise) in any 7 day period. If you have any additional questions about this subject, email us at Customer Support.
We sincerely value you as a member of our trading community and look forward to a continued successful relationship."
