posted on October 23, 2007 06:47:54 AM new
I am trying to change over to Vendio Complete, as I have 5 id's and it would be great to combine accts. When I click on the links. it just takes me to a menu with many options, such as watermarking, management etc. It is not clear what to do. Please help.
posted on October 29, 2007 03:51:58 PM new
Hi there,
Vendio complete is just a product bundle, and would only be offered as a solution if you were registering a new account. If you have an existing account, you just need to sign up for the individual products.
Before you register any new accounts, however, please let us know - are these 5 eBay IDs you are looking to combine on one account? If so, it gets a little complicated. Please let us know exactly what you need and we'll help you proceed the right way. You might want to email us using the Help -> Contact Us menu for a quicker response.
posted on October 29, 2007 07:01:00 PM new
I am also a little confused with this, because it looks like there are a whole bunch of new features that we don't have right now such as color options for one sku, and customizable stores with multiple templates to choose from. How can I access these new features?
posted on October 29, 2007 07:17:55 PM new
Crap, I thought we would be getting a package to streamline things. I do have 5 sellers which I would like to roll into one vendio acct. I could live with 3 though.
[ edited by cletusray on Oct 29, 2007 07:18 PM ]
posted on October 30, 2007 10:32:11 AM new
Hi there,
There is some confusion with existing customers who want new accounts because of the Andale acquision we made last year. The issue right now is that new customers registering for Sales Manager will be signed up for the Andale Lister version, which has the multi-ID feature and some other features that are not yet available to Vendio Sales Manager customers. We do plan to consolidate the platforms and will combine Vendio Sales Manager with Andale Lister to provide a 'best of both' application, however, we will not be doing this until after the holiday selling season (to avoid disrupting our sellers during this busy season.)
If you do need to register new accounts and you need the Vendio version of Sales Manager, you can sign up for Buyer Appreciation first and add Sales Manager post-registration (this will ensure you get the Vendio version of the product.)
I know this is confusing, but it is a temporary situation until we are able to combine the platforms. Please let us know if you have any other questions.
posted on October 30, 2007 05:30:10 PM new
Hello cletusray,
You can certainly sign up for a new account but we'll probably have to have someone help you get your data transferred over and walk you through the application. Unfortunately there is no easy migration package yet, and if you use auto-launch profiles with SMIE the Andale Lister does not yet offer support for this feature. I would recommend logging a callback request so you can talk to someone in person about this - I have set up your account with temporary access to the Personal Assistance plan. Just go to the Help -> Contact Us page, and click the phone icon.
