posted on July 21, 2005 06:52:42 AM new
Can anyone here tell me how long it usually takes for Vendio to respond to an e-mail cusotomer support request? I signed up for the service yesterday, and did not sign up for phone support. However, when I tried to add my ebay username/pass, I received an error which stated that my username was associated with another Vendio account, and thus could not be associated with this account. Since I've never had a Vendio account, I'm not sure how this coul have happened, but anyway I submitted a request to have the issue addressed, and have not heard from the company. Had anyone had experience dealing with customer support via e-mail? Do I absolutely need to sign up for phone support?
Also, has anyone here had problems adding an ebay account similar to the issue described above?
posted on July 21, 2005 06:00:47 PM new
Yes. I sent the Ebay id at 3:04pm today. The Ebay id is "briel". I responded via e-mail, since Bob's message also arrived in my Inbox. Perhaps I needed to respond here.
posted on July 22, 2005 08:10:15 AM new
I have to say that I don't think that I've ever witnessed such horrible customer support. I'm going to write a letter to your CEO, and describe what horrible customer support your company provides to its new customers (and probably existing customers).
I can only assume that this poor treatment via your web support system is a ploy to FORCE customers to sign up for phone support!
Sorry for the troubles. I've moved your Ebay id into your new account. You will need to update your Ebay information within Vendio now.
To update the auction site ID information, go to My Account -> Auction Site Accounts. Click the 'edit' link under the Action column next to the corresponding venue. Enter the email address associated with your eBay ID, and go through the eBay sign-in process. Once you've completed this, your eBay ID information will be updated on our site.
Please let me know if you have any other questions.
posted on July 22, 2005 09:52:26 AM new
No problem Bob.
Never been a grudge holder. If the problem was a technical problem, then you are 100% forgiven.
We're excited about using your services.
Cary Briel
Briel Computer & Network
>Hi Cary,
>Sorry for the confusion. Due to our email >being a bit high, we had
>duplicates of your email which were not >pulled through the system. Had
>Sonya been able to retrieve your response to >my email yesterday, she
>would've been able to have this resolved >before the business day ended
>yesterday. I can understand how this is >upsetting. Please forgive us.
>Generally we feel Vendio has an excellent >support staff. All members of
>the Vendio support team have been affiliated >with Ebay or Vendio for
>over 5 years. If you stick with us, you >should see that our team is
>better then the experience you just had. >Once again, I'm very sorry for
>the troubles.
>Please let me know if you have any other >questions.
