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 ggardenour
 
posted on January 26, 2012 08:31:29 AM new
I am still having issues with international orders when it comes to having the correct shipping print on invoices. I have to manually adjust every international order. This has been an on going issue for some time. Please help.

 
 NathanCS
 
posted on January 26, 2012 02:27:47 PM new
Hello,

I do see that this was previously escalated to our engineers, however there is not yet an update available, unfortunately. Could you please let us know a recent example item where this happened? It might help to have a recent example.

Regards,
Nathan

 
 ggardenour
 
posted on February 2, 2012 06:34:06 AM new
Nathan
Sorry for the delay I didn't flag for a response. I will get an example as soon as one comes across. Do you just need an Ebay listing# ?

Thanks for getting back with me.

 
 ChristopherCS
 
posted on February 2, 2012 01:32:32 PM new
Hello,

That would work fine, yes. AN order ID in Vendio or eBay item number, anything you have so we can track a specific case with you.


Regards,
Chris
 
 ggardenour
 
posted on February 3, 2012 05:20:35 AM new
Here is one.

Ebay (order id 150746849313-704580345005).


 
 NathanCS
 
posted on February 3, 2012 12:01:28 PM new
Hello,

Thank you for the additional information. I have passed it along to our engineers and also asked them for an update. We will let you know as soon as we hear back from them. Thank you for your patience!

Regards,
Nathan

 
 ggardenour
 
posted on April 4, 2012 11:28:38 AM new
Nathan,
Looks like the issue has been resolved.

Thanks

Greg

 
 NathanCS
 
posted on April 4, 2012 03:10:27 PM new
Hello Greg,

Thank you for the update, and I am glad that it is working for you now! Our engineers did recently make a change which likely corrected this problem as well.

Regards,
Nathan

 
 
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